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Spyhunter + lots of empty folders


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#1 alisdair810

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Posted 24 November 2008 - 10:10 AM

Friend ran Enigma Software's Spyhunter yesterday and left it running overnight. Today nothing other than messenger will connect to the internet. Viewing via explore - IE and firefox folders are still there but empty. No programme with its own dialer such as Lavasoft can access the internet. The IE scren border appears for the briefest of split seconds and then nothing. Anti virus and anti spyware have had their library files removed. AVG, Spybot S&D, Lavasoft all report errors.

Spybot S&D lets me look at running processes, but nothing jumps out at me as being out of the ordinary. I can get into safe mode but can do virtually nothing when there.

Any ideas or is this as bad as I fear?

In hope amd anticipation!

alisdair810

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#2 garmanma

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Posted 24 November 2008 - 02:55 PM

I'm not familiar with that application. Does it produce a log that you can post?
Mark
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#3 alisdair810

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Posted 24 November 2008 - 05:49 PM

Thanks for taking the time to reply!

Log, fraid not its a rogue antispyware programme, but the results of the damage have stunned me. I tried to investigate what had occured in order to try and fix it and discovered that the registry keys for every bit of software not registered to all users had been set to 0 (zero). Which is why nothing would run. Everything returned a browse icon. The machine started and then froze at the desktop daring me to try anything. Annoyingly windows messenger was running, but like everything else could not access any useful part of the internet. Yes we had internet acces but no way of reaching it! (I do miss DOS).

Good news though, a total restore including backing up the data as part of the compaq restore system, returned the desktop, all the icons and all her work up till last night. All the programmes installed by the user have icons but no programmes, but at least the list of what is missing is complete, even the favourites and bookmarks returned.

I have no idea how this happened, the internals report that the machine was deleting data and ran out of room to store any further restore data at 5.00 this morning and gave up.

The good news it is now working again, I did it, but I am not sure how! Thanks again.

alisdair810

#4 garmanma

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Posted 24 November 2008 - 06:32 PM

Be sure to create a new restore point


Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
Mark
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Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#5 alisdair810

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Posted 25 November 2008 - 07:49 AM

Thank you. I have already created a ppost repair restore point and I have left the owner to finish reloading the security software that took a hit. I will run cleanmgr when I go back over tonight.

Thanks again

Alisdair810




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