Posted 24 November 2008 - 05:49 PM
Thanks for taking the time to reply!
Log, fraid not its a rogue antispyware programme, but the results of the damage have stunned me. I tried to investigate what had occured in order to try and fix it and discovered that the registry keys for every bit of software not registered to all users had been set to 0 (zero). Which is why nothing would run. Everything returned a browse icon. The machine started and then froze at the desktop daring me to try anything. Annoyingly windows messenger was running, but like everything else could not access any useful part of the internet. Yes we had internet acces but no way of reaching it! (I do miss DOS).
Good news though, a total restore including backing up the data as part of the compaq restore system, returned the desktop, all the icons and all her work up till last night. All the programmes installed by the user have icons but no programmes, but at least the list of what is missing is complete, even the favourites and bookmarks returned.
I have no idea how this happened, the internals report that the machine was deleting data and ran out of room to store any further restore data at 5.00 this morning and gave up.
The good news it is now working again, I did it, but I am not sure how! Thanks again.