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Antivirus 2009


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#1 carissa_lee_

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Posted 24 November 2008 - 12:15 AM

I've had this one before so I thought I knew how to remove it but it's on a friends computer. I went to their house and brought along all the setup files for the antivirus scans but it's basically disabled the computer. I can't get to the desktop to open the flash drive and get the setup files from it. When I start it, it will show the desktop at first but once its fully started up and the virus opens up all I get to see is a blue screen that locks up the desktop and the only thing I see is the pop up for the Antivirus 2009 that tries to scan the computer.

Can you help me out? I can't seem to even get it correctly started in safe mode. This may be a longer thread if there's multiple scans because I'll have to go back and forth from my house to his to get this fixed, I tried bringing the tower to my house but everything I have is wireless and the proper drivers aren't installed on his computer so it wont let me use the mouse or keyboard. I'll post any and all logs that I can, when I can. Thanks!

Edited by carissa_lee_, 24 November 2008 - 12:16 AM.


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#2 boopme

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Posted 24 November 2008 - 10:03 PM

Actually do they have the Original install disks ( I presume it is XP)
A full format and reinstall of the OS may be the fastest ,safest and easiest repair on this PC.

Is there a blue screen error message that you can read and copy for us?
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#3 carissa_lee_

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Posted 25 November 2008 - 01:08 PM

It's basically a blue screen that takes over the entire desktop so I can't click on anything, and it just starts the scan for the antivirus 2009, and tries to get you to click on it to go to the website. There's no error messages or anything.

I'll try that, thank you. I hope he still has it.

#4 boopme

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Posted 25 November 2008 - 03:19 PM

You can also try booting to safe mode and try running this off a CD made on another machine. Not sure if it will work but>>>

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
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