Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

IE Hijacked, Search engine redirects, Anti-virus not fixing problem


  • Please log in to reply
6 replies to this topic

#1 Skynyrd_30

Skynyrd_30

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:09:37 AM

Posted 22 November 2008 - 07:39 PM

Hello,

New to the forum and clueless about computers. My problem is that Internet explorer is not functioning correctly and the computer and connectivity is slowed way down. Search engine results (mostly from google) send me to other sites when I click on the results. If i reload the search page or click back, I can then access the results as normal. I have run updated scans with both Norton Anti-Virus and Spyware Doctor. Both found stuff, including Downloader(s) and cookies to be infected. The problem is not resolved, although Norton keeps finding cookies to be a problem almost every time I restart. I am running XP with a recent Service Pack 3 download on an HP laptop. The problem started happening with service pack 2 however, if that means anything. Thank you in advance for any help on the matter.

Scott

BC AdBot (Login to Remove)

 


#2 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:10:37 AM

Posted 22 November 2008 - 09:09 PM

Welcome to BC.
Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#3 Skynyrd_30

Skynyrd_30
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:09:37 AM

Posted 23 November 2008 - 01:30 PM

Did the MALWARE scan.

Malwarebytes' Anti-Malware 1.30
Database version: 1419
Windows 5.1.2600 Service Pack 3

11/23/2008 1:15:53 PM
mbam-log-2008-11-23 (13-15-53).txt

Scan type: Quick Scan
Objects scanned: 62993
Time elapsed: 19 minute(s), 52 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{8a9c5385-7366-3be3-bb3c-e9a6113cdf64} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{8a9c5385-7366-3be3-bb3c-e9a6113cdf64} (Trojan.BHO) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CLASSES_ROOT\regfile\shell\open\command\ (Broken.OpenCommand) -> Bad: (regedit.exe"%1" %*) Good: (regedit.exe "%1") -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\StartMenuLogOff (Hijack.StartMenu) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\mws99807.dll (Trojan.BHO) -> Quarantined and deleted successfully.




Is this as bad as I think it is? Thanks again.

#4 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:10:37 AM

Posted 23 November 2008 - 01:43 PM

Please reboot your computer and update Malwarebytes. This time do a FULL scan and post the new log here
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 Skynyrd_30

Skynyrd_30
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:09:37 AM

Posted 24 November 2008 - 11:41 AM

Malwarebytes' Anti-Malware 1.30
Database version: 1419
Windows 5.1.2600 Service Pack 3

11/24/2008 7:10:07 AM
mbam-log-2008-11-24 (07-10-07).txt

Scan type: Full Scan (C:\|D:\|E:\|)
Objects scanned: 155690
Time elapsed: 5 hour(s), 53 minute(s), 54 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 Skynyrd_30

Skynyrd_30
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:09:37 AM

Posted 24 November 2008 - 11:46 AM

Also, not sure if this is related, but I had a folder of MP3s that was about 12 gigs, now when I try to open the folder, it takes forever and then only displays about 4 gigs of what used to be there. If I go to Windows media player, I can still play the "missing" files that were previouly mapped to the library of music. Thi sseem rather wierd to me. Thank you again very much.

Scott

#7 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:10:37 AM

Posted 24 November 2008 - 12:26 PM

Your log appears clean. I really don't know that much about WMP to suggest anything. Perhaps posting a question in our Audio and Video Forum you can get some suggestions
http://www.bleepingcomputer.com/forums/f/65/audio-and-video/
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users