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Windows error code 39


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#1 old bald eagle

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Posted 22 November 2008 - 09:08 AM

Hello good folks,

I found this forum because some good comments were made about this place on another forum I belong to.

I am a rather simple minded old guy with an old Toshiba Satellite Lap Top running Windows XP, SP3.

Out of the blue one day recently, the CDRW/DVDROM quit working.

I have followed the internal instructions removing and re-installing the driver and continue to receive the ERROR CODE 39, "missing or corrupt driver" message.

I purchased and installed a new unit, and still receive the same message.

I bought the computer used about a year ago, and don't have a Windows instal CD....(would't help anyway....can't run CD's without fixing the CD player).

I am hoping one of you might be able to come up with an idea of how I can get the dang thing working again.

Thanks in advance for any help offered,

Woody (the old bald eagle)

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#2 Joshuacat

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Posted 22 November 2008 - 09:20 AM

Welcome to Bleeping Computer, old bald eagle!

Please run through the Guided Help in the following support document from Microsoft.

http://support.microsoft.com/kb/314060

Let us know how you made out.
JC

#3 old bald eagle

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Posted 22 November 2008 - 10:02 AM

It WORKED !! :thumbsup:

Ummm, at least it ALMOST worked.

I followed your advice, and the "automatic" function of the guided help corrected a conflict in the registry, and at least NOW,
the optical drive appears in MY COMPUTER section.

HOWEVER, when I put a DVD into the drive, I get instructions to "please put a disk into the drive".

It appears that it is not recognizing that a cd IS in the drive.

Any additional help is eagerly anticipated,

Woody

#4 Joshuacat

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Posted 22 November 2008 - 10:19 AM

We made some progress. :thumbsup:
Do you get the same the message with regular CD's(not a DVD)? Did you try another known working DVD?
JC

#5 old bald eagle

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Posted 22 November 2008 - 10:26 AM

I'm working on it right now.

I tried a music CD and it actually worked,...so far so good.

I don't have a "known working" DVD however, so I am trying to get WMP to play the DVD manually, but so far
no luck.

I have played rented DVD's in this thing in the past, so I am really in the dark why it just quit??

(added) Windows Media Player doesn't show the DVD option under the PLAYER tool. The troubleshooter function says
I need to download (at a $ cost) a "de-coder". ?? I should already have a "de-coder" installed. Any Suggestions?

I removed the drive and put the original one back in, and the symptoms remained the same..plays CD but no DVD.

Have you got any more "secret computer tricks" you can throw my way?

Woody

Edited by old bald eagle, 22 November 2008 - 10:58 AM.


#6 old bald eagle

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Posted 22 November 2008 - 11:09 AM

HOLD THE PHONE !!!

IT'S A MIRACLE HEALING !!

Out the despair, I put the same DVD I've been trying back into the drive and,...LO, and BEHOLD...IT's-a-workin' !

I don't know what you did, but THANKS for your help.

My 'puter is back ! :trumpet:

Gotta go (wanna watch a movie) LOL, :thumbsup:

Woody :flowers:

#7 Joshuacat

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Posted 22 November 2008 - 11:09 AM

Did you get any other DVD player with your computer?
If not, you could try VLC media player. It can be downloaded from - http://www.videolan.org/vlc/download-windows.html (13.9MB)

VideoLAN - VLC media player
About VideoLAN

VideoLAN is a software project, which produces free and open source software for video, released under the GNU General Public License.
Learn more about the VideoLAN project.

Our main software is the cross-platform VLC media player.

We are also hosting x264 and other projects.
About VLC media player

VLC media player is a highly portable multimedia player for various audio and video formats (MPEG-1, MPEG-2, MPEG-4, DivX, mp3, ogg, ...) as well as DVDs, VCDs, and various streaming protocols.
It can also be used as a server to stream in unicast or multicast in IPv4 or IPv6 on a high-bandwidth network.
It doesn't need any external codec or program to work.


JC

#8 old bald eagle

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Posted 22 November 2008 - 11:11 AM

Joshuacat,

See above

Thank you for your help

Woody

#9 Joshuacat

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Posted 22 November 2008 - 11:12 AM

Good to hear.
You can ignore my last post.

Take care :thumbsup:
JC

#10 terr0rgasm

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Posted 04 September 2009 - 05:55 AM

Hi BC, I also have had this error recently happen to BOTH my CD-ROM drives simultaneously.

i have tried the registry tweak automatically as well as manually, with no results.

The drives are recognized in my bios as well as my hardware profiles, just there is the ! next to them along with the code 39 error....


any ideas?




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