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Spyware on computer (iefeats & MyCool) please help


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1 reply to this topic

#1 leonardzysam

leonardzysam

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  • Local time:11:18 AM

Posted 08 May 2005 - 10:45 AM

Hi,

My com was hit by spyware recently, deleted it (in safe mode) but it keeps reappearing. Posted the hijackthis log below, hope someone can give some advice,

Thanks
Leonard


Logfile of HijackThis v1.99.1
Scan saved at 11:36:02 PM, on 5/8/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\Explorer.EXE
D:\Program Files\Common Files\Symantec Shared\ccProxy.exe
D:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
D:\Program Files\Norton Internet Security\ISSVC.exe
D:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
D:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
D:\WINDOWS\system32\spoolsv.exe
D:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
D:\WINDOWS\System32\CTsvcCDA.exe
D:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
D:\WINDOWS\System32\svchost.exe
D:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
D:\WINDOWS\System32\MsPMSPSv.exe
D:\Program Files\Common Files\Symantec Shared\ccApp.exe
D:\WINDOWS\System32\SSCHBTN.EXE
D:\Program Files\QuickTime\qttask.exe
D:\Program Files\iTunes\iTunesHelper.exe
D:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
D:\Program Files\iPod\bin\iPodService.exe
D:\Program Files\Creative\NOMAD Jukebox 3\PlayCenter2\CTNMRUN.EXE
D:\Program Files\Common Files\Real\Update_OB\realsched.exe
D:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
D:\Program Files\ADSL\DSL206U ADSL USB Modem\dslmon.exe
D:\Program Files\WinZip\WZQKPICK.EXE
D:\PROGRA~1\WIDCOMM\BLUETO~1\BTSTAC~1.EXE
D:\Program Files\Messenger\msmsgs.exe
D:\WINDOWS\System32\wuauclt.exe
D:\WINDOWS\System32\taskmgr.exe
D:\Program Files\Windows Media Player\wmplayer.exe
D:\Program Files\Netscape\Netscape\Netscp.exe
D:\hIJACKTHIS\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://D:\WINDOWS\system32\jsiwm.dll/sp.html#69959
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://D:\WINDOWS\system32\jsiwm.dll/sp.html#69959
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://D:\WINDOWS\system32\jsiwm.dll/sp.html#69959
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://D:\WINDOWS\system32\jsiwm.dll/sp.html#69959
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://D:\WINDOWS\system32\jsiwm.dll/sp.html#69959
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://D:\WINDOWS\system32\jsiwm.dll/sp.html#69959
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Class - {9A8F6EFC-CD02-45FA-8F9C-06041BB1C588} - D:\WINDOWS\system32\ntbq.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - d:\program files\google\googletoolbar2.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - D:\Program Files\Norton Internet Security\Noton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - D:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - D:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - d:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [ccApp] "D:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] D:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] D:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [SSCHBTN.EXE] SSCHBTN.EXE
O4 - HKLM\..\Run: [GW Port Controller] d:\program files\samsung\smarthru\PORTCTRL.EXE
O4 - HKLM\..\Run: [QuickTime Task] "D:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] D:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [NeroFilterCheck] D:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] D:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
O4 - HKLM\..\Run: [NOMAD Detector] D:\Program Files\Creative\NOMAD Jukebox 3\PlayCenter2\CTNMRUN.EXE
O4 - HKLM\..\Run: [TkBellExe] "D:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [IEXPLORE.EXE] D:\Program Files\Internet Explorer\IEXPLORE.EXE
O4 - HKLM\..\Run: [mfchb32.exe] D:\WINDOWS\system32\mfchb32.exe
O4 - HKLM\..\Run: [apied32.exe] D:\WINDOWS\system32\apied32.exe
O4 - HKLM\..\Run: [iehe32.exe] D:\WINDOWS\system32\iehe32.exe
O4 - HKLM\..\Run: [mfcpt.exe] D:\WINDOWS\system32\mfcpt.exe
O4 - HKLM\..\Run: [ntqc32.exe] D:\WINDOWS\system32\ntqc32.exe
O4 - HKLM\..\Run: [javaja32.exe] D:\WINDOWS\system32\javaja32.exe
O4 - HKLM\..\Run: [ipfu32.exe] D:\WINDOWS\system32\ipfu32.exe
O4 - HKLM\..\RunOnce: [iemp32.exe] D:\WINDOWS\iemp32.exe
O4 - HKLM\..\RunOnce: [wingy.exe] D:\WINDOWS\system32\wingy.exe
O4 - HKLM\..\RunOnce: [atlaq32.exe] D:\WINDOWS\system32\atlaq32.exe
O4 - HKLM\..\RunOnce: [mfcox32.exe] D:\WINDOWS\mfcox32.exe
O4 - HKLM\..\RunOnce: [appac.exe] D:\WINDOWS\appac.exe
O4 - HKLM\..\RunOnce: [crud32.exe] D:\WINDOWS\system32\crud32.exe
O4 - HKLM\..\RunOnce: [apian.exe] D:\WINDOWS\system32\apian.exe
O4 - HKLM\..\RunOnce: [iecz.exe] D:\WINDOWS\iecz.exe
O4 - HKLM\..\RunOnce: [apize.exe] D:\WINDOWS\system32\apize.exe
O4 - HKCU\..\Run: [NOMAD Detector] "D:\Program Files\Creative\NOMAD Jukebox 3\PlayCenter2\CTNMRUN.EXE"
O4 - Global Startup: Adobe Gamma Loader.lnk = D:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = D:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: BTTray.lnk = ?
O4 - Global Startup: DSLMON.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = D:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = D:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: &Google Search - res://d:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://d:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://d:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://d:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://d:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - D:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - D:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - D:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - D:\WINDOWS\web\related.htm
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - D:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-4017 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - D:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/...nst20040510.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by17fd.bay17.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1115303696046
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{B7EAF765-B1BC-45D0-B4AE-5BAB02BF9660}: NameServer = 165.21.83.88 165.21.100.88
O23 - Service: Network Security Service ( 11Fßä#·ºÄÖ`I) - Unknown owner - D:\WINDOWS\system32\appcz32.exe (file missing)
O23 - Service: Bluetooth Service (btwdins) - WIDCOMM, Inc. - D:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - D:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - D:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - D:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - D:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - D:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - D:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

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#2 OldTimer

OldTimer

    Malware Expert


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  • Local time:12:18 PM

Posted 09 May 2005 - 09:00 AM

Hello leonardzysam and welcome to the BC forums. After reviewing your log I see a few items that require our attention. Please print these directions and then proceed with the following steps in order.

Step #1

Download Cwshredder.exe and save it to a folder of its own. Start the program and click on the Check for Update button. If an update is available then download and install it. Close the program (do not run it yet).

Download CCleaner and install it but do not run it yet.

Step #2

Part 1
  • Click Start>Run, type services.msc into the Open editbox and click the Ok button.
  • Locate the Network Security Service service and click the Stop button.
  • In the Startup type dropdown select Disabled.
  • Click the Apply button and then the Ok button.
  • Close the Services window
Part 2
  • Click Start>Run, type cmd into the Open editbox and click the Ok button.
  • Copy/paste the line below into the Command Prompt window and press the Enter key:
    • sc delete 11Fßä#·ºÄÖ`I
  • Close the Command Prompt window
Step #3

Start HijackThis and click the Scan button to perform a scan. Look for the following items and click in the checkbox in front of each item to select it:R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://D:\WINDOWS\system32\jsiwm.dll/sp.html#69959
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://D:\WINDOWS\system32\jsiwm.dll/sp.html#69959
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://D:\WINDOWS\system32\jsiwm.dll/sp.html#69959
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://D:\WINDOWS\system32\jsiwm.dll/sp.html#69959
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://D:\WINDOWS\system32\jsiwm.dll/sp.html#69959
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://D:\WINDOWS\system32\jsiwm.dll/sp.html#69959
R3 - Default URLSearchHook is missing
O2 - BHO: Class - {9A8F6EFC-CD02-45FA-8F9C-06041BB1C588} - D:\WINDOWS\system32\ntbq.dll
O4 - HKLM\..\Run: [SSCHBTN.EXE] SSCHBTN.EXE
O4 - HKLM\..\Run: [IEXPLORE.EXE] D:\Program Files\Internet Explorer\IEXPLORE.EXE
O4 - HKLM\..\Run: [mfchb32.exe] D:\WINDOWS\system32\mfchb32.exe
O4 - HKLM\..\Run: [apied32.exe] D:\WINDOWS\system32\apied32.exe
O4 - HKLM\..\Run: [iehe32.exe] D:\WINDOWS\system32\iehe32.exe
O4 - HKLM\..\Run: [mfcpt.exe] D:\WINDOWS\system32\mfcpt.exe
O4 - HKLM\..\Run: [ntqc32.exe] D:\WINDOWS\system32\ntqc32.exe
O4 - HKLM\..\Run: [javaja32.exe] D:\WINDOWS\system32\javaja32.exe
O4 - HKLM\..\Run: [ipfu32.exe] D:\WINDOWS\system32\ipfu32.exe
O4 - HKLM\..\RunOnce: [iemp32.exe] D:\WINDOWS\iemp32.exe
O4 - HKLM\..\RunOnce: [wingy.exe] D:\WINDOWS\system32\wingy.exe
O4 - HKLM\..\RunOnce: [atlaq32.exe] D:\WINDOWS\system32\atlaq32.exe
O4 - HKLM\..\RunOnce: [mfcox32.exe] D:\WINDOWS\mfcox32.exe
O4 - HKLM\..\RunOnce: [appac.exe] D:\WINDOWS\appac.exe
O4 - HKLM\..\RunOnce: [crud32.exe] D:\WINDOWS\system32\crud32.exe
O4 - HKLM\..\RunOnce: [apian.exe] D:\WINDOWS\system32\apian.exe
O4 - HKLM\..\RunOnce: [iecz.exe] D:\WINDOWS\iecz.exe
O4 - HKLM\..\RunOnce: [apize.exe] D:\WINDOWS\system32\apize.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - D:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - D:\WINDOWS\web\related.htm
O23 - Service: Network Security Service ( 11Fßä#·ºÄÖ`I) - Unknown owner - D:\WINDOWS\system32\appcz32.exe (file missing)

Now close ALL open windows except HijackThis and click the Fix Checked button to finish the repair.

Step #4

We need to make sure all hidden files are showing so please:
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View tab.
  • Under the Hidden files and folders heading select Show hidden files and folders.
  • Uncheck the Hide file extensions for known types option.
  • Uncheck the Hide protected operating system files (recommended) option.
  • Click Yes to confirm.
  • Click OK.
Find the following files/folders and delete them (don't worry if they are already gone):D:\WINDOWS\system32\jsiwm.dll
D:\WINDOWS\system32\ntbq.dll
D:\WINDOWS\system32\mfchb32.exe
D:\WINDOWS\system32\apied32.exe
D:\WINDOWS\system32\iehe32.exe
D:\WINDOWS\system32\mfcpt.exe
D:\WINDOWS\system32\ntqc32.exe
D:\WINDOWS\system32\javaja32.exe
D:\WINDOWS\system32\ipfu32.exe
D:\WINDOWS\iemp32.exe
D:\WINDOWS\system32\wingy.exe
D:\WINDOWS\system32\atlaq32.exe
D:\WINDOWS\mfcox32.exe
D:\WINDOWS\appac.exe
D:\WINDOWS\system32\crud32.exe
D:\WINDOWS\system32\apian.exe
D:\WINDOWS\iecz.exe
D:\WINDOWS\system32\apize.exe
D:\WINDOWS\system32\appcz32.exe

Now search for these files and delete all instances. Windows XP's search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that Search system folders, Search hidden files and folders, and Search subfolders are checked.SSCHBTN.EXE
Note: If you receive any error messages while trying to delete any of the above files/folders then reboot into Safe Mode and try to delete them again. See the instructions below on how to boot into Safe Mode.

If needed, start in Safe Mode Using the F8 method:
  • Restart the computer in Safe Mode.
  • As soon as BIOS is loaded begin tapping the F8 key until the Advanced Options menu appears.
  • Use the arrow keys to select the Safe Mode menu item.
  • Press the Enter key.
If you rebooted into Safe Mode just stay in Safe Mode until I tell you to reboot normally.

Step #5

Start CCleaner and click on the Run Cleaner button in the lower right-hand corner. When it is finished close CCleaner.

Step #6

Run CWShredder
  • Double-click on CWShredder.exe.
  • Click "Fix ->" and click "OK" at the prompt.
  • CWShredder will scan and clean your system of CWS files.
  • Click "Next->" and then "Exit".
Step #7

Reboot normally and run at least 2 of the following on-line virus scans:Trend Micro Housecall
BitDefender On-Line Virus Scan
Panda ActiveScan
eTrust Antivirus Web Scanner
Make sure that you choose "fix" or "clean".

Step #8

AdAware SE

Download, install, update, configure and run a scan with Ad-aware SE:
  • Download and Install AdAware SE Personal, keeping the default options. However, some of the settings will need to be changed before your first scan.
  • Close ALL windows except Ad-Aware SE.
  • Click on the‘world’ icon at the top right of the Ad-Aware SE window and let AdAware SE update the reference list for the adware and malware.
  • Once the update is finished click on the ‘Gear’ icon (second from the left at the top of the window) to access the preferences/settings window:
    • In the ‘General’ window make sure the following are selected in green:
      • Under Safety:
        • Automatically save log-file
      • Automatically quarantine objects prior to removal
      • Safe Mode (always request confirmation)
    • Under Definitions:
      • Prompt to update outdated definitions - set the number of days
  • Click on the ‘Scanning’ button on the left and select in green:
    • Under Driver, Folders & Files:
      • Scan Within Archives
    • Under Select drives & folders to scan:
      • choose all hard drives
    • Under Memory & Registry: all green
      • Scan Active Processes
      • Scan Registry
      • Deep Scan Registry
      • Scan my IE favorites for banned URL’s
      • Scan my Hosts file
  • Click on the ‘Advanced’ button on the left and select in green:
    • Under Shell Integration:
      • Move deleted files to recycle bin
    • Under Logfile Detail Level: all green
      • include addtional object information
      • DESELECT - include negligible objects information
      • include environment information
    • Under Alternate Data Streams:
      • Don't log streams smaller than 0 bytes
      • Don't log ADS with the following names: CA_INOCULATEIT
  • Click the ‘Tweak’ button and select in green:
    • Under ‘Scanning Engine’:
      • Unload recognized processes during scanning
      • Scan registry for all users instead of current user only
    • Under ‘Cleaning Engine’:
      • Let Windows remove files in use at next reboot
    • Under Log Files:
      • Include basic Ad-aware SE settings in logfile
      • Include additional Ad-aware SE settings in logfile
      • Please do not check: Include Module list in logfile
  • Click on ‘Proceed’ to save the settings.
  • Click ‘Start’
  • Choose 'Perform Full System Scan'
  • DESELECT "Search for negligible risk entries", as negligible risk entries (MRU's) are not considered to be a threat.
  • Click ‘Next’ and Ad-Aware SE will scan your hard drive(s) with the options you have selected and clean automatically.
  • If Ad-Aware SE finds bad entries, you will receive a list of what it found in the window
  • Save the log file when it asks and then click ‘Finish’
  • REBOOT to complete the removal of what Ad-Aware SE found.
Step #9

OK. Reboot your computer normally, start HijackThis and perform a new scan. Use the Add Reply button to post your new log file back here along with details of any problems you encountered performing the above steps and I will review it when it comes in.

OT
I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
OldTimer

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