Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Backdoor Tidserv!inf virus lingering


  • This topic is locked This topic is locked
11 replies to this topic

#1 deloria

deloria

  • Members
  • 77 posts
  • OFFLINE
  •  
  • Local time:06:56 PM

Posted 21 November 2008 - 01:46 PM

Hi there,
While using all my normal protection against viruses (Norton, Spybot, Windows Firewall, on Nov. 14 I was surfing the net and spybot gave me a messsage that google wanted to change my startup page. I denied the request and it came up a few more times. I denied each time, then my computer shut down and rebooted. When it came up I had a fake alert in the task bar, all my antivirus apps were unavailable, and my firewall was disabled. I knew I had a virus. I tried to do a restore to go back to the day before this happened—no luck, then go to every site I could think of to help me find some way to get help from this malware/virus. Eventually, I typed in the search engine hijack this and the computer automatically directed me to a site and downloaded something into my computer and directed me to restart. I couldn’t get out of this process. When I restarted, the computer setting wouldn’t work at all. I couldn’t get into system restore, safe mode, anything. So I spent the next several hours recovering my applications, and eventually reinstalling my Norton. I ran a scan and found several viruses and they were removed. I ended up with two that I was told needed to manually removed. I knew which paths they were in and what they were. So, my next step was to look for other people with a similar problem. I found one with very similar info on your website and followed the same instructions. I ran SuperAntiSpy and it found no issues. MBAM found and removed the Trojan Knowedel in my docs and settings through a quick scan and removed it. I then ran a full scan to remove the Backdoor.Tideserv!inf within my windows\system32\config\local settings\temp\tdssdf8f file that I knew was still lingering. Unfortunately, the scan didn’t find this to be a problem. I thought maybe by removing the first virus and rebooting, the virus was gone. I ran a scan on Norton and it is still there telling me it needs manual removal. I don’t know enough about the registry to try to fix it myself. I am including the two logs from MBAM and a recent hijack this log. I’m hoping there is a fix for this problem as I am into recovering my computer at about 25 man hours already. I’m not an experienced computer user, but I follow instructions well. Thanks for any help you can provide.
Malwarebytes' Anti-Malware 1.30
Database version: 1414
Windows 5.1.2600 Service Pack 3

11/21/2008 7:41:43 AM
mbam-log-2008-11-21 (07-41-43).txt

Scan type: Quick Scan
Objects scanned: 67447
Time elapsed: 13 minute(s), 55 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Default User\Local Settings\Temp\TDSSdf8f.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
Malwarebytes' Anti-Malware 1.30
Database version: 1414
Windows 5.1.2600 Service Pack 3

11/21/2008 9:41:49 AM
mbam-log-2008-11-21 (09-41-48).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 272510
Time elapsed: 1 hour(s), 39 minute(s), 5 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Edited by garmanma, 21 November 2008 - 03:10 PM.


BC AdBot (Login to Remove)

 


#2 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:09:56 PM

Posted 21 November 2008 - 03:14 PM

Please reboot your computer and update Malwarebytes. This time do a FULL scan and post the new log here
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#3 deloria

deloria
  • Topic Starter

  • Members
  • 77 posts
  • OFFLINE
  •  
  • Local time:06:56 PM

Posted 21 November 2008 - 05:27 PM

Thanks for the quick response.

I had already done that step before I sent in my original request for help. I first ran the quickscan with MBAM then rebooted my computer, went to update MBAM and was informed I had the latest update. Then I ran the full scan. The results of the full scan are listed on the log in my first message. There were no infections listed. However, Norton says it's still there. Any other suggestions?

#4 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:09:56 PM

Posted 21 November 2008 - 06:34 PM

Are you sure Norton doesn't have it in it's quarantine folder
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 deloria

deloria
  • Topic Starter

  • Members
  • 77 posts
  • OFFLINE
  •  
  • Local time:06:56 PM

Posted 21 November 2008 - 08:38 PM

Thanks again for checking back.
I just checked Norton's quarantine folder and there are 2 backdoor tidserv files there - removed on 11/15/08. However, when I've run every Norton scan since 11/15/08 (oh..... so many scans) including the scan I ran earlier today, it still shows the backdoor tidserv!inf virus in path: c:\windows\system32\config\system profile\local settings\temp\tdssdf8f. It tells me it must be manually removed. When I followed their instructions to scan in safe mode and remove that way, it still didn't go away. Since the scans take a couple of hours to run in every application (spybot, super antivirus, MBAM, Norton), I'm getting somewhat burned out on this removal process. I'm assuming there are some residual files that were left over from this ugly virus even though I recovered my system. It makes me nervous that this virus still shows up in a windows system file because I'm worried it will reinfect something else. Any more ideas? I've done all I know how, and I really do appreciate your help.

#6 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:09:56 PM

Posted 21 November 2008 - 09:03 PM

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Them run Mbam one last time

Edited by garmanma, 21 November 2008 - 09:04 PM.

Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 ms624

ms624

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:05:56 PM

Posted 22 November 2008 - 01:53 AM

Deloria,

I got it tonight and got rid of it thanks to Norton. I did everything Norton said shut it down re-start. Did a scan and the BackDoor.Tidserv!inf was still there. Did the whole procedure again. Still there. Then on a box Norton asks if it worked or not....I said "No". Then they gave me a priority case number and a phone # (800-745-6034), Hit #8. I waited 4 minutes (10pm PST). The Tech took Control and fixed it in 30 seconds.

Check this: Start > Run (Vista: Start > All Programs > Accesories > Run) type in: services.msc >> OK >> D-Click COM HOST >> Right of "Startup Type" Set "Automatic" set "Automatic" also for "Symantec Event Manager" (Ignore if not there), "Symantec Settings Manager", "LiveUpdate Notice Service" (ignore if not there), "Symantec Core LC" >>> Close the Services Window.

Start Norton 360 >> Click "Tasks" >> Run LiveUpdate >> Restart Computer when all Updates are done.


Note: The first time I did LiveUpDates it did it an update run - very short. Then I went through the above procedure and it really did it for a long time - maybe 10 minutes between updates. From above my "Startup Type" WAS NOT in "Automatic".....all the rest were as they should have been.

I am Computer Dumb so I did what I was told by Norton....and it worked.

#8 deloria

deloria
  • Topic Starter

  • Members
  • 77 posts
  • OFFLINE
  •  
  • Local time:06:56 PM

Posted 22 November 2008 - 01:31 PM

Okay Mark.
I ran the ATF cleaner and it says it fixed 40,680 MBS. I updated MBAM and ran a full scan - results below:
Malwarebytes' Anti-Malware 1.30
Database version: 1415
Windows 5.1.2600 Service Pack 3

11/22/2008 10:14:17 AM
mbam-log-2008-11-22 (10-14-17).txt

Scan type: Full Scan (C:\|)
Objects scanned: 263207
Time elapsed: 2 hour(s), 6 minute(s), 10 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

I verified the virus still shows up through a Norton scan and has to be manually removed. Another person posted a reply who apparently had the same problem and has suggested I try something (see above post). I actually tried to work through Norton before I contacted this forum and I waited for 4 hrs. to do a chat and they sent me to another chat area who told me without spending $100, they couldn't help me. Since I have spent mega hours fixing and restoring my computer at this point and this is the only left-over problem, I would like to find another way ($100 too steep for me at this time). I'm not sure I understand what the "post" is telling me to do, and I'm worried I might mess up my computer beyond repair. Any other suggestions? Please advise.

#9 deloria

deloria
  • Topic Starter

  • Members
  • 77 posts
  • OFFLINE
  •  
  • Local time:06:56 PM

Posted 22 November 2008 - 02:06 PM

I tried to run through the process that MS624 sent to me, but when I run services.msc, there is no DCOMHOST or COMHOST. I am using Norton 2009, and the post refers to Norton 360. I also didn't get a box to check, after I ran my scan in safe mode, asking me if it worked? I may be using different software than MS624. If you have any more details on how you were able to get a priority number without being sent to their virus removal for a fee area, I'd love to know about it. I'm at my wits end with this last piece of a very nasty virus. Thanks. I'm very thankful that I have others willing to help me with my problem.

#10 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:09:56 PM

Posted 22 November 2008 - 04:44 PM

Without tying you up in this forum anymore, I suggest posting a HJT log and have one of the HJT team members have a look. You've done most of the prep work. Read this to learn how to create a log:
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
Then post in this forum:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#11 deloria

deloria
  • Topic Starter

  • Members
  • 77 posts
  • OFFLINE
  •  
  • Local time:06:56 PM

Posted 22 November 2008 - 08:41 PM

I read your response and have followed your suggestions. Thanks for the time you spent to try and help me with my issue. Hopefully this problem will be resolved with their help. Again, thank you for your time and efforts.
JD

#12 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,805 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:09:56 PM

Posted 22 November 2008 - 08:47 PM

Hello deloria,

Thanks for posting back. I've edited your HiJack This topic slightly to contain the link to this thread.

Now that you have a HiJack This log posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users