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Control Panel applets cause explorer crash


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#1 KPryor

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Posted 21 November 2008 - 12:40 AM

I've been having a problem with my XP Pro SP3 machine for awhile where when I click on various selections in Control Panel, that window will freeze and crash. When I close the crashed window, it kills explorer.exe as well, which I then have to restart from task manager.

An example would be what happened this evening. I opened My Network Places and shortly thereafter clicked on View Workgroup Computers, the Network Places window froze. When I clicked the X to close it, explorer crashed along with it. I restarted explorer from task manager and tried it again with the same result.

This problem has occurred in other areas as well, such as selecting things in the Sounds and Audio Devices part of the CP. I've run SFC and everything was fine from that standpoint. I'm lost on what else to try. I really don't want to have to reinstall Windows if I can avoid it, but...

Any suggestions or help will be greatly appreciated!
KP

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#2 dc3

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Posted 21 November 2008 - 02:11 AM

Look in the Event Viewer and see what errors are showing up at the time that this is happening. Each error will have its own date and time shown.

Start> right click on My Computer> Manage> Event Viewer.

On the right side of the page you will see the options Applications, Security, and Systems, double click on Systems. There are eight columns on this page, the three that you will want are Type, Date, Time, and Event.

The errors will appear in the Type column, they are red dots with a white X inside of them.

Warnings will appear as a yellow trinangle with an exclamation mark inside.

When you see an error, double click on it and see what the description is.

Please post the error code/s found in the Event column and the descriptions back in this topic.

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#3 KPryor

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Posted 21 November 2008 - 02:13 AM

Thanks DC3, will do. :thumbsup:
KP




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