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Cannot delete temporary internet files

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#1 hotasice141


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Posted 20 November 2008 - 10:07 PM

I seem to have some sort of virus embedded in my temporary internet files. When I try to delete the folder in internet options, my computer restarts immediately. Same thing occurs when I run cleanmgr. The problem is that no spyware/adware/malware/virus remover I've tried can find the specific problem. They all say I'm clean. Specifically, I've ran stinger, ad-aware, spy bot, superantispyware, and malwarebytes

The virus in the temporary internet files is disabling malwarebytes from completely removing antivirus2009 as well. I'll run malwarebytes, seemingly remove antivirus 2009, only to see it then reappear. antivirus2009 kept trying to crash my computer while running malwarebyres, but i configured my rpc so that it would not be able to restart. However, this rpc configuration is still not stopping my computer from restarting when I try to delete the temporary internet files.

Thanks for any suggestions. I'm not sure what other software I can really try at this point. If I can find a way to stop my computer from restarting and delete the temporary interntet files I may be fine. Also, all of my mp3s and video files had their icons changed to a black box

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#2 boopme


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Posted 20 November 2008 - 10:30 PM

Hello please save this file cleaner to the Desktop. Then boot to safe mode and run it. Then run MBAM again and post its log.

How to start Windows in Safe Mode

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".
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