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i think that i goofed


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#1 fernyleaf

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Posted 20 November 2008 - 03:24 PM

several weeks ago i inadvertantly (and unknowingly) contracted what i think was antivirus 200something at the very least. other than the strange 'alerts' etc. i began to notice that i was being redirected to misc. websites (advertisement etc.) and further, could not access any anti websites including this one. i was also unable to open in safe mode. i am (or was) incredibly unknowledgable and likewise incredibly broke and so after hours and hours i was finally able to access 'rogue remover' after which malwarebytes after which any anti program that i could get ahold of things improved but still, something wasn't right. spybot kept coming up with the same 'trojan'(?) win32/tdss.rtd which it supposedly removed but which reappeared each time that i ran spybot. so that's the problem that i decided to approach 1st. SO being still unable to reboot in safemode i made a BIG mistake and reconfigured to safe mode, then i attempted to reboot completely forgetting that I CANNOT BOOT INTO SAFE MODE and that i had just locked myself out of my computer altogether my checking a box to open only in safe mode etc. is this enough information to begin with? if not my mind is reeling with all of the things that i've tried and/or discovered. am i doomed? i have no idea where the original xp disk is is it all over? with the deepest admiration of all of your knowledge, fernyleaf

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#2 garmanma

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Posted 20 November 2008 - 04:53 PM

Welcome to BC.
Please download Malwarebytes Anti-Malware and save it to your desktop again if you can
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

Edited by garmanma, 20 November 2008 - 07:03 PM.

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#3 fernyleaf

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Posted 21 November 2008 - 12:57 PM

thanks garmanma for responding-------however (and i've been thinking all of this over and over) the problem at this point is that i made what is probably my windows xr's final error after running all many and various "anti" scans etc. i was finally able to at least make some use of the computer. this latest problem began when i became quickly dissatisfied with "making some use" and upon deeper probing of such issues as (in this particular case) my computer's inability to boot in safe mode-- one of the constants that i noticed was win32/tdss.rtd (designated by spybot as being a "trojan") refused to stay removed. so----after some inadequate investigation i decided to try something that in retrospect was so stupid that ... anyway, i decided to run msconfig then in the boot. ini i checked safemode thinking to force the thing to boot into safe mode (yes, i know) then, without thinking any further about it i booted and as i was doing so it suddenly dawned on me that by opening in safe mode only i was, in effect, locking myself out as I CANNOT OPEN IN SAFE MODE and of course all of these thoughts were too late and i was out and absolutely cannot get back in in any way shape or form that i can think of push f8 f5 doesn't matter what option i choose the thing asks me which system on which to enact safe mode -- last config. , safe command prompt, etc etc. i don't remember all of the selections, it'll go past the windows logo to the blue screen upon which it stays for a minute or two only to click back off and begin again and would probably continue to do this till... tried to figure out if i could use dos i am beginning to understand that i have really goofed big time... so i wrote to you guys in a blind panic without thinking further beyond maybe you all know the trick and can spare me the new and or reinstalled harddrive /windows the above is a better description of the situation i believe so thanks (i grew up in cleveland) fernyleaf




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