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Browser/system hijack

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2 replies to this topic

#1 schuren


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Posted 20 November 2008 - 12:13 PM

I'm attempting to clean a Dell Latitude laptop for a co-worker. She said both she and her husband tried to clean it over the weekend, but were unsuccessful. I have no idea what they tried, but it was given to me without any antivirus installed. System Restore is turn off.

The symptoms are slow performance and browser hijacks. When attempting to visit an AV/spyware disinfection site (for example), a random search results page will be displayed. On some occasions, a "page cannot be displayed" message is delivered instead. This happens in IE7, Firefox, and Safari. Attempting to run online scanners results in a message saying the system isn't configured to run ActiveX controls. I can oftentimes get around it by adding the site to the Trusted list. I've also received messages saying Java isn't installed even though I've installed it.

Attempting to install disinfection software often results in 1) nothing happening 2) a "we're sorry there was an error ... report it to Microsoft" message being displayed, or 3) the system hangs. It took me a few days to find a way of running hijackthis because of this.

Once installed, the major disinfection programs (Spybot, AdAware, etc.) simply won't start or lockup when they try to scan.

I hope this is enough to go on. I'm about ready to reformat and reinstall. I thank you in advance for your assistance.

The results of the Preparation Guide
Step 4: Scan your computer with Ad-Aware and Spybot - Search and Destroy
Both programs hang and will not scan.

Step 5: Scan your computer for malware infections

Housecall Anti Virus - Cannot get to US site, tried running beta of European site but it hung

Panda Anti Virus - Can get to the update screen, but then fails = no scan

Bit Defender - won't load

All of these sites are blocked/hijacked in some way.

If you already have an anti-virus program, update it and let it check as well.
The computer was given to me without any AV installed. I installed AVG Free 8.0 but couldn't update it. When I ran it, it seemed to crash and then recover itself. I didn't even run it all the way through because it looked extremely suspicious to me.

I installed the 30-day trial of SOPHOS but it only found two errors ... one pointing to Combofix.exe on the desktop and the other pointed to a file in the recycle bin.

Step 6: Run McAfee Stinger:

This reported no errors.

Step 7: Enable or install a firewall

Microsoft's built-in firewall is active.

Step 8: Using Windows Update to get the latest Windows security updates.

Windows Update is blocked/hijacked.

Step 9: Download HijackThis and create a log
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:53:23 AM, on 11/20/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
c:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
c:\Program Files\Sophos\AutoUpdate\ALsvc.exe
C:\Program Files\Spyware Terminator\sp_rsser.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Dell\AccessDirect\dadapp.exe
C:\Program Files\Dell\AccessDirect\DadTray.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Sophos\AutoUpdate\ALMon.exe
C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\Documents and Settings\Juliana\Desktop\TreeSizeFree\TreeSizeFree.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride =;*.local
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {1CB20BF0-BBAE-40A7-93F4-6435FF3D0411} - C:\PROGRA~1\Crawler\Toolbar\ctbr.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll (file missing)
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll (file missing)
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O3 - Toolbar: &Crawler Toolbar - {4B3803EA-5230-4DC3-A7FC-33638F3D3542} - C:\PROGRA~1\Crawler\Toolbar\ctbr.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [DadApp] C:\Program Files\Dell\AccessDirect\dadapp.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [50327804702996152922566823985830] C:\Program Files\Antivirus 2009\av2009.exe
O4 - Global Startup: AutoUpdate Monitor.lnk = C:\Program Files\Sophos\AutoUpdate\ALMon.exe
O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O8 - Extra context menu item: &Download File - C:\Program Files\Winferno\Secure IE\Scripts\AddToTransferQueue.htm
O8 - Extra context menu item: &Highlight - C:\Program Files\Winferno\Secure IE\Scripts\highlight.htm
O8 - Extra context menu item: Crawler Search - tbr:iemenu
O8 - Extra context menu item: Zoom &In - C:\Program Files\Winferno\Secure IE\Scripts\zoomin.htm
O8 - Extra context menu item: Zoom O&ut - C:\Program Files\Winferno\Secure IE\Scripts\zoomout.htm
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O15 - Trusted Zone: http://onecare.live.com
O15 - Trusted Zone: http://www.pandasecurity.com
O16 - DPF: {4FAE30E1-EE9C-477D-8D06-BF8D3429B60F} (WebIQ Technology Client) - https://www.webiqonline.com/WebIQ/bin/WebIQ.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/...lscbase6662.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O18 - Protocol: tbr - {4D25FB7A-8902-4291-960E-9ADA051CFBBF} - C:\PROGRA~1\Crawler\Toolbar\ctbr.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Sophos Anti-Virus status reporter (SAVAdminService) - Sophos Plc - c:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
O23 - Service: Sophos Anti-Virus (SAVService) - Sophos Plc - c:\Program Files\Sophos\Sophos Anti-Virus\SavService.exe
O23 - Service: Sophos AutoUpdate Service - Sophos Plc - c:\Program Files\Sophos\AutoUpdate\ALsvc.exe
O23 - Service: Spyware Terminator Realtime Shield Service (sp_rssrv) - Crawler.com - C:\Program Files\Spyware Terminator\sp_rsser.exe

End of file - 7907 bytes

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#2 schuren

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Posted 21 November 2008 - 04:22 PM

Feel free to close/delete this topic. I think I've rounded a corner and have got a handle on the infection:

Hacker Defender Rootkit

UnHackMe (trial version) got rid of the rootkit and now I'm running through the various malware removals and AV to assist with the cleanout.

#3 KoanYorel


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Posted 24 November 2008 - 10:35 PM

OK, Thanks for telling us what your are doing. Good Luck.

Should you need help here, please start a new topic.

This thread is closed.
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

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