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Can't download windows updates


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#1 mattietj

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Posted 20 November 2008 - 10:25 AM

When I try to access the windows update page, I get redirected to msn.com...I can't even get to Mcafee's, Norton's, or CA's websites without getting the "Internet Explorer cannot display the webpage". Kaspersky online scanner, Panda, and Windows live one care don't work at all...

I have Avira Antivir, Threatfire, MBAM, Comodo firewall, Superantispyware, Spybot, and Ad-aware. None of which picked up anything except for cookies. Is there anything else I can use/do to get rid of what I have?

Also, when searching for anything in yahoo, I get redirected to some wierd search engine and I have to hit the back button and try the search again mulitple times before getting to where I want to go.

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#2 quietman7

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Posted 20 November 2008 - 02:41 PM

What OS (Win 2K, XPsp1, XPsp2, Vista) are you using?
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#3 mattietj

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Posted 20 November 2008 - 02:52 PM

XPsp3...I downloaded sp3 about a week ago or so.

#4 quietman7

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Posted 20 November 2008 - 03:28 PM

Please print out and follow these instructions: "How to use SDFix". <- for Windows 2000/XP ONLY!
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • Please be patient as the scan may take up to 20 minutes to complete.
  • When the process is complete, the SDFix report log will open in Notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • The SDFix report log (Report.txt) will open in Notepad and automatically be saved in the SDFix folder.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to re-enable you anti-virus and and other security programs before connecting to the Internet.

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#5 mattietj

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Posted 20 November 2008 - 04:06 PM

I ran SDFix last night and other than running HJT earlier, I haven't used the computer (I'm using a different computer until this gets fixed).


Here's the report:

SDFix: Version 1.240
Run by tim mattie on Wed 11/19/2008 at 09:12 PM Microsoft Windows XP [Version 5.1.2600] Running From: C:\SDFix Checking Services :

Restoring Default Security Values
Restoring Default Hosts File
Rebooting

Checking Files :
Trojan Files Found:
C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP25.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP27.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP28.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP2E.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP2F.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP32.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP34.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP38.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP39.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP3A.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP3B.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP3C.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP3D.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP3E.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP3F.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP40.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP47.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP48.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP49.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP4A.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP4B.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP4C.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP4E.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP4F.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP51.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP53.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP55.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP56.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP57.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP58.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP59.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP5A.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP5C.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP5D.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP5E.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP5F.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP60.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP61.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP62.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP63.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP64.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP65.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP66.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP67.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP68.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP69.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP6A.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP6F.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP70.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP71.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP72.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP73.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP76.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP81.tmp - Deleted C:\DOCUME~1\TIMMAT~1\LOCALS~1\Temp\TMP89.tmp - Deleted


Removing Temp Files
ADS Check :


Final Check :
catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net Rootkit scan 2008-11-19 21:21:35 Windows 5.1.2600 Service Pack 3 NTFS detected NTDLL code modification:
ZwClose
scanning hidden processes ...
scanning hidden services & system hive ...
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Enum]
"NextParentID.271600a7.6"=hex(ffffd104):02,00,00,00
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\TDSSserv.sys)]
"start"=dword:00000001
"type"=dword:00000001
"imagepath"=str(2):"\systemroot\system32\drivers\TDSSpqxt.sys"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\TDSSserv.sys)\modules]
"TDSSserv"="\systemroot\system32\drivers\TDSSpqxt.sys"
"TDSSl"="\systemroot\system32\TDSSoiqh.dll"
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum]
"NextParentID.271600a7.6"=hex(ffffd104):02,00,00,00
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet006\Services\TDSSserv.sys)]
"start"=dword:00000001
"type"=dword:00000001
"imagepath"=str(2):"\systemroot\system32\drivers\TDSSpqxt.sys"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet006\Services\TDSSserv.sys)\modules]
"TDSSserv"="\systemroot\system32\drivers\TDSSpqxt.sys"
"TDSSl"="\systemroot\system32\TDSSoiqh.dll"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet007\Enum]
"NextParentID.271600a7.6"=hex(ffffd104):02,00,00,00
scanning hidden registry entries ...
scanning hidden files ...
scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0

Remaining Services :


Authorized Application Key Export:
[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"C:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe"="C:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe:*:Enabled:Yahoo! Messenger"
"C:\\Program Files\\Yahoo!\\Messenger\\YServer.exe"="C:\\Program Files\\Yahoo!\\Messenger\\YServer.exe:*:Enabled:Yahoo! FT Server"
"C:\\WINDOWS\\system32\\sessmgr.exe"="C:\\WINDOWS\\system32\\sessmgr.exe:*:Disabled:@xpsp2res.dll,-22019"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\MSN Messenger\\msnmsgr.exe"="C:\\Program Files\\MSN Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger 8.1"
"C:\\Program Files\\MSN Messenger\\livecall.exe"="C:\\Program Files\\MSN Messenger\\livecall.exe:*:Enabled:Windows Live Messenger 8.1 (Phone)"
"C:\\Program Files\\Messenger\\msmsgs.exe"="C:\\Program Files\\Messenger\\msmsgs.exe:*:Enabled:Windows Messenger"
"C:\\Program Files\\LimeWire\\LimeWire.exe"="C:\\Program Files\\LimeWire\\LimeWire.exe:*:Enabled:LimeWire"
"C:\\Program Files\\AIM6\\aim6.exe"="C:\\Program Files\\AIM6\\aim6.exe:*:Enabled:AIM"
"C:\\Program Files\\Internet Explorer\\iexplore.exe"="C:\\Program Files\\Internet Explorer\\iexplore.exe:*:Enabled:Internet Explorer"
"C:\\WINDOWS\\pchealth\\helpctr\\binaries\\HelpCtr.exe"="C:\\WINDOWS\\pchealth\\helpctr\\binaries\\HelpCtr.exe:*:Disabled:Remote Assistance - Windows Messenger and Voice"
"C:\\Documents and Settings\\tim mattie\\Desktop\\Misc\\DL_file370.exe"="C:\\Documents and Settings\\tim mattie\\Desktop\\Misc\\DL_file370.exe:*:Enabled:æTorrent"
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\uTorrent\\uTorrent.exe"="C:\\Program Files\\uTorrent\\uTorrent.exe:*:Enabled:æTorrent"
[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\MSN Messenger\\msnmsgr.exe"="C:\\Program Files\\MSN Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger 8.1"
"C:\\Program Files\\MSN Messenger\\livecall.exe"="C:\\Program Files\\MSN Messenger\\livecall.exe:*:Enabled:Windows Live Messenger 8.1 (Phone)"
Remaining Files :

File Backups: - C:\SDFix\backups\backups.zip Files with Hidden Attributes :
Thu 25 May 2006 8 A.SHR --- "C:\i386\04A7B1FE33.sys"
Thu 25 May 2006 2,516 A.SH. --- "C:\i386\KGyGaAvL.sys"
Mon 3 Nov 2008 88 ..SHR --- "C:\WINDOWS\system32\04A7B1FE33.sys"
Fri 16 May 2008 56 ..SHR --- "C:\WINDOWS\system32\33FEB1A704.sys"
Mon 3 Nov 2008 4,184 A.SH. --- "C:\WINDOWS\system32\KGyGaAvL.sys"
Tue 20 Jun 2006 4,348 A.SH. --- "C:\Documents and Settings\All Users\DRM\DRMv1.bak"
Wed 7 Feb 2007 0 A.SH. --- "C:\Documents and Settings\All Users\DRM\Cache\Indiv01.tmp"
Tue 20 Jun 2006 11,115 A.SH. --- "C:\Documents and Settings\tim mattie\Desktop\My Music\License Backup\drmv2key.bak"
Tue 20 Jun 2006 11,115 A.SH. --- "C:\Documents and Settings\tim mattie\My Documents\My Music\License Backup\drmv2key.bak"
Wed 27 Sep 2006 2,103 A.SH. --- "C:\Documents and Settings\tim mattie\Application Data\Roxio\Dragon\DiscInfoCache\PHILIPS__DVD+-RW_DVD8801__2D06_300_DICV018_DRGV2050108.TMP"
Mon 22 May 2006 8 A..H. --- "C:\Documents and Settings\All Users\Application Data\GTek\GTUpdate\AUpdate\Channels\ch1\lock.tmp"
Mon 22 May 2006 8 A..H. --- "C:\Documents and Settings\All Users\Application Data\GTek\GTUpdate\AUpdate\Channels\ch2\lock.tmp"
Mon 22 May 2006 8 A..H. --- "C:\Documents and Settings\All Users\Application Data\GTek\GTUpdate\AUpdate\Channels\ch3\lock.tmp"
Mon 19 Jun 2006 8 A..H. --- "C:\Documents and Settings\All Users\Application Data\GTek\GTUpdate\AUpdate\Channels\ch4\lock.tmp"
Finished!

#6 quietman7

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Posted 20 November 2008 - 10:31 PM

IMPORTANT NOTE: One or more of the identified infections (TDSSserv.sys) was related to a nasty rootkit component. Rootkits and backdoor Trojans are very dangerous because they use advanced techniques (backdoors) as a means of accessing a computer system that bypasses security mechanisms and steal sensitive information which they send back to the hacker. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoor Trojans and rootkits as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge.

If your computer was used for online banking, has credit card information or other sensitive data on it, all passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. They should be changed by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control again. and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Although the rootkit was identified and removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because this malware has been removed the computer is now secure. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:

• "When should I re-format? How should I reinstall?"
• "Help: I Got Hacked. Now What Do I Do?"
• "Where to draw the line? When to recommend a format and reinstall?"

Should you decide not to follow that advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful. If you wish to proceed, disinfection will require the use of more powerful tools than we recommend in this forum. Before that can be done you will need you to create and post a hijackthis log.

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 9 there are instructions for downloading the HijackThis Installer and creating a log. This is an automatic setup version which will install the program in the proper location.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".
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