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win log on screen problem


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#1 islandgirl100

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Posted 19 November 2008 - 01:05 PM

We have Win XP Home on a gateway laptop. We always 'shut down", never log off. We don't think we ever set up accounts or passwords. Yesterday when turned on it shows Win Log on Screen wanting a username and password, which we don't have. We think our grandaughter may have "logged off" the last time she used it instead of using "shut down". We don't have a password or different accounts set up and no reset ID cd. How can we access this computer reseting or getting rid of the Win Log on screen? We are new to this forum but not new computer users.

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#2 dc3

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Posted 19 November 2008 - 01:12 PM

Hi Islandgirl100, and welcome to BleepingComputer.

Usually if you don't have a password assigned you can get past this by hitting enter.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 Box In A Bag

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Posted 19 November 2008 - 01:14 PM

Logging off would not cause it to prompt you to log in when you turn the computer on. Have you tried hitting enter??

If just hitting enter doesnt work, try typing in Administrator and leave password blank and hit enter.

If that doesnt work let us know and we can try to press into the situation further.

If you are able to log on, goto start than open the control panel.

In control panel click User Accounts

Click on the users that are listed in there, if there is a password, remove it. Save your settings and restart the PC
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#4 islandgirl100

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Posted 19 November 2008 - 01:55 PM

OMG, feeling extra, extremely, over the top duh stupid but ever so grateful! My dh laptop so I figured he tried (whatever) everything to get it to work. I was looking deeper, like F10 resetting default settings during startup, searching online finding maybe need to password reset cd. Guess what! Yep, just hitting enter with log on blank worked! I checked user accounts and no password listed to remove, so good to go. THANKS!!!!!!!!!!!!!!!!!!!!!!!!!!!
Greatly relieved for your fast replies, offers to further help if needed and that it was such an easy fix!




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