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antivirus pro2009...unable to follow removal guide


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#1 Killerbud21

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Posted 19 November 2008 - 01:42 AM

Unable to follow guide to remove antivirus pro2009 since nothing will run on the computer. I tried to email the programs listed in the guides to myself (since IE is just sending me to all different sites) - malwarebytes' but after install it doesn't seem to want to run.
I have tried to follow the guides I've found and read through a bunch of threads but I can't seem to make any headway. Any suggestions on how to possibly get Malwarebytes' to run.

I do have a laptop that I am currently using to post this, and have currently disconnected the internet cable from my desktop.

Any help would be appreciated.

disclaimer- not the most savvy about the technical aspect but I follow directions well

Edited by Killerbud21, 19 November 2008 - 02:35 AM.


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#2 Zllio

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Posted 19 November 2008 - 02:57 AM

Hi Killerbud,

If you were able to install MalwareBytes, go into Windows Explorer and try renaming it to something like the date.exe and see if you can get it to run. See if you can run it directly from Windows Explorer in the MalwareBytes folder rather than with the desktop link.


If you can run it, then follow it with SDFix:

Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.


Did any of the above help?
Zllio

#3 Killerbud21

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Posted 19 November 2008 - 03:16 AM

TY for the reply. I am unable to get it to run. At the end of the setup it was just frozen at the "finishing setup" stage. I've tried renaming it and it still won't run. Program is there but seems to be held off from opening. I downloaded mbam onto my laptop and it worked....just won't work n the desktop.

#4 Zllio

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Posted 19 November 2008 - 08:31 AM

Hi Killerbud,
Sorry we crossed paths there, and I edited the above instructions. Try those.
Zllio




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