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A virus? Or is it spyware? I just need it gone!


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#1 Arrowhead42

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Posted 18 November 2008 - 11:20 PM

Hi everyone,
I'm having a real problem, and I can't fix it - I'm hoping someone else can.
The other day I was surfng the internet, and apparently my pc got infected. Here's the details of what's going on, as best I know them:
1) I have a small red "X" that shows up on the bottom right of my screen on the toolbar. Every few minutes, it makes a pop sound and a little window
opens up, attached to the X like a word balloon and inside the balloon it says "Your computer is infected! Windows has detected a spyware infection!It is
recommended to use special antispyware tools to prevent data loss. Windows will now download and install the most up-to-date anti-spyware for you.
Click here to protect your computer from spyware"

2) When I click on the balloon as it suggests, nothing happens.
3) I'm using AVG 8.0.175 free anti-virus software, and have been for some time
4) I've also been using for some time, a program called "webroot spy sweeper I have it set to automatically sweep my pc every morning at 2am. Then in the
morning when I get up, I look at the log it generates and delete whatever junk it's found
5) Last night I turned my computer off and today when I booted it up, a message popped up from AVG that said "multiple threat detection". It said it found
something called "Win32/Heur" and it found it in several places (C:\Windows\system32\wini10255.exe and in my temporary internet files, too).
6) When this AVG window was open, it had a button that said something like "remove threat". I clicked it, and if I remember correctly, it said it didn't remove
it, or it wasn't able to.
7) I also periodically run a program called "Win Cleaner One Click Cleanup" to get rid of temp files, clean my registry, etc.

So far, nothing seems to work to get rid of this thing. Right now, I CANNOT afford to go out and but any software to get rid of it. As for now, it's mainly an annoyance because that little balloon keeps popping up. My computer doesn't seem any slower, or anything, but I know this can't be good. Can anyone help me get rid of it?
Oh, and just for my own curiosity's sake.... is there a difference between spyware and a virus? Because so far, I've seen my pc identify this thing as both. Oh and I run Windows XP as my OS.
Sorry to be so long-winded, but I wanted to provide as much detail as possible. Thanks in advance for any and all help -

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#2 boopme

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Posted 18 November 2008 - 11:47 PM

Welcome to Bleeping Computer,please run this tool.

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
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