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Can't remain logged in


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#1 Sharonsthere

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Posted 18 November 2008 - 11:12 PM

in the last week I've noted that sites I visit every day are not keeping me logged in, as is my preference. I've checked the options and cookies under the 'tools' drop down, and run my virus scan and spybot. Both clean. I run Zone alarm free, nothing changed with that either. It's a mere inconvenience, but is it a symptom of a larger problem?
Thanks
Extensions installed:

google toolbar, mcafee site advisor
Plugins installed:

[+]

* Default Plug-in
* np-mswmp
* Shockwave Flash 10.0 r12
* Adobe Shockwave for Director Netscape plug-in, version 11.0
* Google Updater pluginhttp://pack.google.com/
* Java Plug-in 1.6.0_03 for Netscape Navigator (DLL Helper)
* Adobe PDF Plug-In For Firefox and Netscape
* DRM Netscape Network Object
* Npdsplay dll
* DRM Store Netscape Plugin
OH, forgot to add: as long as I as I have firefox running, I remain logged in at these sites. But if I close it, and walk away for a while, then come back and open ff again, I am logged out of my regular sites. Previous to that, I could close FF and come back any time, any day, and still be logged into my sites. I've made no major changes to my os or my browser in the last month or more.
I have tried updating to 3.0.3 today, that made no difference. I posted this at the Mozilla ff support forum, but the only replies I got were from people who had the same problem (3). I did search the database, also. I tried searching it as 'can't remain logged in' and as 'remember login'.
Anyone have an idea what's going on?
Thanks in advance,
Sharon
intelligence has far fewer practical applications than I thought.

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#2 boopme

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Posted 18 November 2008 - 11:45 PM

hello please run a scan and we'll see what comes back.

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Sharonsthere

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Posted 19 November 2008 - 08:42 AM

Thanks, Boopme, for your help with this, I appreciate it.

I downloaded Sas. I can not install it, however, I get a message that says "windows installer could not be accessed, this can occur if you are running windows in safe mode or if the Windows installer is not correctly installed."
I think this post http://www.bleepingcomputer.com/forums/ind...mp;#entry999565
may have something to do with it.
I did go to services, and made sure windows installer was enabled and started. I had it disabled because I was tired of seeing the yellow shield and not being able to install the updates, no matter how many times I clicked on them. However, enabling it, and restarting my computer makes no difference, and now I have the non stop yellow shield again. I hope this is helpful.
Sharon

Edited by Sharonsthere, 19 November 2008 - 08:57 AM.

intelligence has far fewer practical applications than I thought.

#4 boopme

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Posted 19 November 2008 - 11:37 AM

You're welcome. Have tried these 2 solutions Sharon? Then try this scan it is better in Normal mode.
http://support.microsoft.com/kb/315346

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
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#5 Sharonsthere

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Posted 19 November 2008 - 01:25 PM

I used the first solution given by microsoft and it worked, I was able finally to update and install my updates, so no yellow shield bugging me. Thanks for that!
I was never able to install the SAS as a message would come up saying 'there is another installation going on, wait til that's finished' (paraphrased). I do not see any installation of SAS on my computer.

Okay, here it is. For what it's worth Ithink I picked up the popcap deal just today when playing an arcade game.


Malwarebytes' Anti-Malware 1.30
Database version: 1412
Windows 5.1.2600 Service Pack 3

11/19/2008 1:22:45 PM
mbam-log-2008-11-19 (13-22-45).txt

Scan type: Quick Scan
Objects scanned: 109743
Time elapsed: 6 minute(s), 2 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 6
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2.1 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{e4e3e0f8-cd30-4380-8ce9-b96904bdefca} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{fe8a736f-4124-4d9c-b4b1-3b12381efabe} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{c9c5deaf-0a1f-4660-8279-9edfad6fefe1} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Edited by Sharonsthere, 19 November 2008 - 01:30 PM.

intelligence has far fewer practical applications than I thought.

#6 boopme

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Posted 19 November 2008 - 08:27 PM

Hello again. Perhaps the Teatimer application in SpyBot is preventing the SAS install. You can try disbling it or shutting of spybot for the install,if you want to.
So then your pC is running normal now?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Sharonsthere

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Posted 19 November 2008 - 09:25 PM

No. the scans essentially found nothing. I still am unable to remain logged in to my regular sites, as in my original post. Nothing there has changed. That's why I posted originally in the browser/email forum.
(I was able to install SAS and ran that also, nothing showed.) Perhaps I should post there again?
Thanks
Sharon
intelligence has far fewer practical applications than I thought.

#8 boopme

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Posted 19 November 2008 - 09:47 PM

Try this,
You may have firefox set to clear her cache and cookies whenever she closes it.

Instructions for the fix:
1) Go to Tools in the top bar and then Options
2) On the Security tab make sure the box labeled "remember passwords" is checked
3) On the privacy tab make sure that the box labeled "always clear my private data when I close firefox" is Unchecked.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Sharonsthere

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Posted 19 November 2008 - 10:15 PM

That's what is so weird: those tabs have been that way, always. I went to the FF forum and they couldn't help, at least so far, and about 3 other people said they are experienceing the same thing. It also happens to gmail. I enjoy the convenience of logging on in the morning, then opening my browser and I am already logged into my favorite sites.
I could do without it, but as I may have mentioned, I am afraid of it being a symptom of a bigger problem. (I've also tried clearing all the cookies, for what that's worth)
intelligence has far fewer practical applications than I thought.

#10 Sharonsthere

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Posted 20 November 2008 - 07:27 AM

Well, it's all back to normal. Here's what I did: Start--> Run --> %appdata% --> Mozilla --> Firefox --> Profiles --> "your profile"
find the cookies.sqlite and rename it to cookies.sqlite.old
It has worked. However, I don't know WHY, and I really should learn the WHY to these things. I'll post in another forum.

Thanks so much, boopme. Your help is sooo much appreciated!
Sharon
intelligence has far fewer practical applications than I thought.

#11 boopme

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Posted 20 November 2008 - 05:00 PM

Well thats great news! Thanks for letting us know and moreso for the solution. i'm sure it will help others along the way.
Now that you're good do this....
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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