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Backdoor.Tidserv!inf


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8 replies to this topic

#1 dhar1803

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Posted 18 November 2008 - 07:04 PM

About three days ago I was on internet all of a sudden everything got slow my windows completely shut down shortly after wards my computer shut off and rebooted. I have never had a virus or anything but I knew something was wrong I was running avg free so I ran that. It should I had viruses it took care of all but two. I installed other virus scanners nothing worked. I did a system recovery and when it was done it gave me a 60 day subscription to norton. So i ran that it found more viruses. Fixed all but two. I followed the directions sent me to their website and gave directions on how to remove it. Turn off system restore update norton go into safe mode run again. I did all of this it left me with one virus that will not go away all it shows me is Backdoor.Tidserv!inf and tells me to go through the same steps I have done nothing but do this over and over again the last three days. If anyone can help give me instructions I will do it not the most computer smart person but I can follow directions. Anything would be greatly appreciated.

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#2 garmanma

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Posted 18 November 2008 - 07:33 PM

Welcome to BC.
Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
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#3 dhar1803

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Posted 18 November 2008 - 08:08 PM

Thank you so much found two errors removed those here is the logfile






Malwarebytes' Anti-Malware 1.30
Database version: 1410
Windows 5.1.2600 Service Pack 2

2008-11-18 19:07:28
mbam-log-2008-11-18 (19-07-28).txt

Scan type: Quick Scan
Objects scanned: 55176
Time elapsed: 6 minute(s), 30 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{2b96d5cc-c5b5-49a5-a69d-cc0a30f9028c} (Adware.Minibug) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\HP_Administrator\Local Settings\Temp\TDSS4031.tmp (Trojan.Agent) -> Quarantined and deleted successfully.

#4 garmanma

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Posted 18 November 2008 - 08:23 PM

Please reboot your computer and update Malwarebytes. This time do a FULL scan and post the new log here
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#5 dhar1803

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Posted 18 November 2008 - 10:07 PM

Did the full scan here is the log

Malwarebytes' Anti-Malware 1.30
Database version: 1410
Windows 5.1.2600 Service Pack 2

2008-11-18 21:06:51
mbam-log-2008-11-18 (21-06-51).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 141171
Time elapsed: 1 hour(s), 4 minute(s), 21 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\HP_Administrator\Application Data\Mozilla\Firefox\Profiles\rk6cxgp8.default\extensions\moveplayer@movenetworks.com\platform\WINNT_x86-msvc\plugins\npmnqmp071101000055.dll (Trojan.Agent) -> Quarantined and deleted successfully.

#6 garmanma

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Posted 19 November 2008 - 09:11 AM

One more time please

reboot your computer and update Malwarebytes. This time do a quick scan reboot and post the new log here
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#7 dhar1803

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Posted 19 November 2008 - 11:06 PM

Malwarebytes' Anti-Malware 1.30
Database version: 1412
Windows 5.1.2600 Service Pack 3

2008-11-19 10:01:52
mbam-log-2008-11-19 (10-01-52).txt

Scan type: Quick Scan
Objects scanned: 57080
Time elapsed: 12 minute(s), 29 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#8 garmanma

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Posted 20 November 2008 - 02:42 PM

Looks good. How is it running?
If there are no other issues:
--------------------------------------


Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#9 dhar1803

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Posted 21 November 2008 - 10:48 AM

Everything looks great and runs great. Thank you so much!




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