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Deleting Software


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3 replies to this topic

#1 steved3

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Posted 18 November 2008 - 05:02 PM

I have an older '03' HP and I guess it came with Norton Corp. edition Antivirus. My son got a new lap top and his aunt bought Norton Internet Security 2008 as well, I can install it on up to 3 computers. I tried to install 2008 and I got an error saying there is another version of Norton installed and would need to delete the older version. I went to Add/Remove software and highlighted the old Norton icon - but the Add/remove button did not show up like other software I have removed in the past. I tried double clicking, right clicking but nothing happens, how do I remove this older software ?
Thanks in advance for any help.

Edit: Moved topic from XP to the more appropriate forum and added topic descriptor. ~ Animal

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#2 xXAlphaXx

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Posted 18 November 2008 - 05:16 PM

If I remember correctly, you can open Norton Corp edition and tell it to Unload service. After doing so, restart your computer and you should be able to uninstall it just fine.

Edited by xXAlphaXx, 18 November 2008 - 05:18 PM.

If I am helping you and I do not respond within 24 hours, please send me a PM. :)

#3 steved3

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Posted 18 November 2008 - 05:29 PM

Thanks for the quick reply, great site- I will try it

#4 nigglesnush85

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Posted 19 November 2008 - 07:52 AM

Have you tried http://service1.symantec.com/Support/tsgen...005033108162039
Regards,

Alan.




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