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am I clean?


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#1 afodd1

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Posted 18 November 2008 - 01:00 PM

Hi,
I am running symantec antivirus corporate edition 7.5 on windows vista home edition. Symantec detected a virus which it then quarantined (see log file below)



Risk Action Count Filename Risk Type Original Location Computer User Status Current Location Primary Action Secondary Action Logged By Action Description Date
?????? Quarantined 1 62ED55B7d01 Compressed file C:\Users\AOD\AppData\Local\Mozilla\Firefox\Profiles\rwcfmmnd.default\Cache\ AOD-LAPTOP AOD Still contains 2 infected items Quarantine Quarantine Leave alone (log only) Manual scan The file was quarantined successfully. 16/11/2008 19:47
IRC Trojan Quarantined 1 a.reg File; Compressed file C:\Users\AOD\AppData\Local\Mozilla\Firefox\Profiles\rwcfmmnd.default\Cache\62ED55B7d01 AOD-LAPTOP AOD Infected Quarantine Clean security risk Quarantine Manual scan The file was quarantined successfully. 16/11/2008 19:47
Trojan Horse Quarantined 1 sup.exe File; Compressed file C:\Users\AOD\AppData\Local\Mozilla\Firefox\Profiles\rwcfmmnd.default\Cache\62ED55B7d01 AOD-LAPTOP AOD Infected Quarantine Clean security risk Quarantine Manual scan The file was quarantined successfully. 16/11/2008 19:47


I chose the to delete quarantine files from within symantec, but still get the following detections from kapersky and bitdefender:

C:\ProgramData\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\12300000.VBN Infected: Backdoor.IRC.Zapchast 1
C:\ProgramData\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\12300000.VBN Infected: not-a-virus:Client-IRC.Win32.mIRC.601 1
C:\ProgramData\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\12300000.VBN Infected: Trojan.BAT.Runner.i 1
C:\ProgramData\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\12300001.VBN Infected: Backdoor.IRC.Zapchast 1
C:\ProgramData\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\12300001.VBN Infected: not-a-virus:Client-IRC.Win32.mIRC.601 1
C:\ProgramData\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\12300001.VBN Infected: Trojan.BAT.Runner.i 1
C:\Users\All Users\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\12300000.VBN Infected: Backdoor.IRC.Zapchast 1
C:\Users\All Users\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\12300000.VBN Infected: not-a-virus:Client-IRC.Win32.mIRC.601 1
C:\Users\All Users\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\12300000.VBN Infected: Trojan.BAT.Runner.i 1
C:\Users\All Users\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\12300001.VBN Infected: Backdoor.IRC.Zapchast 1
C:\Users\All Users\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\12300001.VBN Infected: not-a-virus:Client-IRC.Win32.mIRC.601 1
C:\Users\All Users\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\12300001.VBN Infected: Trojan.BAT.Runner.i 1
The selected area was scanned.


C:\ProgramData\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\12300000.VBN=>(Quarantine-PE)=>(RAR Sfx o)=>csrss.exe


Detected with: Application.Mirc.G

C:\ProgramData\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\12300000.VBN=>(Quarantine-PE)=>(RAR Sfx o)=>csrss.exe


Disinfection failed

C:\ProgramData\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\12300000.VBN=>(Quarantine-PE)=>(RAR Sfx o)=>csrss.exe


Deleted

C:\ProgramData\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\12300000.VBN=>(Quarantine-PE)=>(RAR Sfx o)


Update failed

C:\ProgramData\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\12300000.VBN=>(Quarantine-PE)=>(RAR Sfx o)=>sup.exe


Infected with: Trojan.ZapchServ.A

C:\ProgramData\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\12300000.VBN=>(Quarantine-PE)=>(RAR Sfx o)=>sup.exe


Deleted

C:\ProgramData\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\12300000.VBN=>(Quarantine-PE)=>(RAR Sfx o)


Update failed

C:\ProgramData\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\12300000.VBN=>(Quarantine-PE)=>(RAR Sfx o)=>a.reg


Infected with: Backdoor.Cloner.BI

C:\ProgramData\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\12300000.VBN=>(Quarantine-PE)=>(RAR Sfx o)=>a.reg


Deleted

C:\ProgramData\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\12300000.VBN=>(Quarantine-PE)=>(RAR Sfx o)


Update failed




When I choose "view quarantine" in symantec antivirus software it appears empty, but when I follow the file paths above, I find a file named
12300000, listed as a "symantec antivirus quarantine file".
I don't know why this doesnt appear in the software viewer, does anybody know if I should delete this manually?

Any help is appreciated!

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#2 rigel

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Posted 18 November 2008 - 08:38 PM

Not sure why you aren't seeing anything in quarantine - unless it is deleting automatically.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 afodd1

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Posted 19 November 2008 - 02:02 PM

Hi rigel,
thanks for the reply. Just ran the malwarebytes quic scan, it found nothing. Here is the report:

Malwarebytes' Anti-Malware 1.30
Database version: 1412
Windows 6.0.6001 Service Pack 1

19/11/2008 1:59:14 PM
mbam-log-2008-11-19 (13-59-14).txt

Scan type: Quick Scan
Objects scanned: 46365
Time elapsed: 5 minute(s), 52 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

So I guess I'm probably ok?

#4 rigel

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Posted 19 November 2008 - 06:04 PM

I think you may be, but one more scan to be sure...

Lets see if anything is left out there.

Please download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the
    definitions before scanning by selecting "Check for Updates". (If you encounter
    any problems while downloading the updates, manually download them from
    here and
    unzip into the program's folder.
    )
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under
    Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner
    Options
    , make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose:
    Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 afodd1

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Posted 20 November 2008 - 01:13 PM

Ok, have followed instructions and here are the results of the superantispyware scan:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 11/20/2008 at 00:29 AM

Application Version : 4.22.1014

Core Rules Database Version : 3644
Trace Rules Database Version: 1627

Scan type : Complete Scan
Total Scan Time : 01:01:26

Memory items scanned : 306
Memory threats detected : 0
Registry items scanned : 7084
Registry threats detected : 0
File items scanned : 26823
File threats detected : 8

Adware.Tracking Cookie
C:\Users\AOD\AppData\Roaming\Microsoft\Windows\Cookies\Low\aod@2o7[2].txt
C:\Users\AOD\AppData\Roaming\Microsoft\Windows\Cookies\Low\aod@adtech[1].txt
C:\Users\AOD\AppData\Roaming\Microsoft\Windows\Cookies\Low\aod@ie-stat.bmmetrix[1].txt
C:\Users\AOD\AppData\Roaming\Microsoft\Windows\Cookies\Low\aod@irishtimesgroup.112.2o7[1].txt
C:\Users\AOD\AppData\Roaming\Microsoft\Windows\Cookies\Low\aod@msnportal.112.2o7[1].txt
C:\Users\AOD\AppData\Roaming\Microsoft\Windows\Cookies\Low\aod@overture[1].txt
C:\Users\AOD\AppData\Roaming\Microsoft\Windows\Cookies\Low\aod@realmedia[1].txt
C:\Users\AOD\AppData\Roaming\Microsoft\Windows\Cookies\Low\aod@tacoda[1].txt

What next

#6 rigel

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Posted 20 November 2008 - 07:04 PM

Please run the F-Secure Online Scanner
Note: This Scanner is for Internet Explorer Only!
Follow the Instruction here for installation.
Accept the License Agreement.
Once the ActiveX installs,Click Full System Scan
Once the download completes, the scan will begin automatically.
The scan will take some time to finish, so please be patient.
When the scan completes, click the Automatic cleaning (recommended) button.
Click the Show Report button and Copy&Paste the entire report in your next reply.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#7 afodd1

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Posted 20 November 2008 - 10:17 PM

Hi,
for some reason, this scanner won't work for me. I'm running it on internet explorer seven, windows vista home premium edition. Have checked that scripts and active x controls are allowed, but still get an error (id: 12) to close the scanner and start again.

Any ideas why this would be?

#8 rigel

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Posted 20 November 2008 - 10:25 PM

Hmmm... I will check into the error.

Can you update and run your Symantec antivirus again? Let's see if it picks up anything.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#9 afodd1

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Posted 21 November 2008 - 12:09 PM

Ok hope this is not getting too complicated, we've had to replace symantec antivirus with trend micro here at the university....I had to do this now because symantec was not working properly, when I asked to have it re-installed they gave me trend micro. So ran this scan, the results said it found one instance of spyware/ grayware Adware_MemWatcher.

When I clicked for more information it sent me to this link:

http://www.trendmicro.com/vinfo/grayware/v...ware_MemWatcher

Should I go ahead with this solution?

(sorry I couldn't see any way of copying a log from Trend Micro)

#10 rigel

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Posted 21 November 2008 - 08:00 PM

No problem with not having a log.

You can proceed with the fix. The fix deals with manipulating the registry - so be careful and back up the registry before you begin. Links are provided on how to do it.

Are you comfortable with doing this fix?

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#11 afodd1

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Posted 22 November 2008 - 10:13 AM

Ok I'm not sure I understand all these removal instructions:

I looked for the registry entries described, I don't have them.

First instruction is to follow solution for ADW_IEHOST.D. (http://www.trendmicro.com/vinfo/grayware/ve_graywareDetails.asp?GNAME=ADW_IEHOST.D&VSect=Sn)
It says to download and unzip the latest spyware pattern file, but I'm not sure where to unzip to...is normal updating of the software and definitions sufficient?
The instructions say then to locate and delete files listed by the scan. My scan gives only a list of urls, located in system area "hosts"

I can find a file called hosts that has a list containing these urls, with a comment "entries added by spybot search and destroy". Am I looking at a false detection?

#12 afodd1

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Posted 22 November 2008 - 10:21 AM

Oh the path of the above mentioned "hosts" file is

C:\Windows\System32\drivers

#13 rigel

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Posted 22 November 2008 - 11:50 AM

As far as the updates, I would just follow the automatic update method found with your Trend Micro product. There should be a tab, or area for updating.

Path for your Hosts file: Windows Vista = C:\WINDOWS\SYSTEM32\DRIVERS\ETC

For working with a HOSTS file in Vista, take a look at this link. The MVPS site is a source of HOSTS files that work to protect you. (I use one). Check out this site: Blocking Unwanted Parasites with a Hosts File

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#14 afodd1

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Posted 22 November 2008 - 01:14 PM

Ok what I think is happening then is the scanner seems to be picking up my hosts file and identifying the url list as spyware, when it is actually protection against spyware...

#15 rigel

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Posted 22 November 2008 - 01:18 PM

My apologies... I misread your post.

Yes, you are probably dealing with a false positive. If you want to check it, you can rename your hosts file to HOSTS.old and use the Hosts file from MVPS to test with. If that file is detected, you know you have a false positive. Then just rename the old file back if desired.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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