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Highjacked Internet Access - Help Please!


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#1 CJ06XLT

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Posted 18 November 2008 - 12:23 PM

Good afternoon folks (at least if you're not my PC)!

I am having great difficulty with my PC (Win XP), regarding internet access. I'll start at the beginning...

Two nights ago I was surfing the web, when all of a sudden my PC rebooted. I can't recall the site anymore though. After this, it started up and there was a notification (red x) that kept popping up in the task bar. I did not click the x, or the pop up window.

Also at this time, my AVG went down, and says it can't find an update file. Also, all other virus software, window firewall, et al, do not work. Nothing can connect to the 'net for updates either.

Also, my web browsers, IE7 and Firefox 3, are hijacked. They seem to come up to google search okay (default home page) but any searches return bogus results. Also, directly surfing to any websight for tech help pops up a prompt box to enter an ID and password.

After some searching through the files, I found a brastk.exe and it's related stuff, and proceeded do delete them, along with some bogus regestry entries. Reset a few times, and now brastk.exe is gone, but internet connections are still shot.

Last night I put Spybot S&S, Malware Bytes, and Hijackthis on. I had downloaded them to USB drive from work. To get them to run I had to rename the .exe's. I ran them a few times and got several hits, which I removed.

Current state: No internet access still, same as above. Also, I still can't run the security software without renaming it.

Where do I go from here? Any help would be greatly appreciated! I can access the 'net via my Ubuntu Live CD to download new software.

Thanks in advance!

Edited by CJ06XLT, 18 November 2008 - 12:25 PM.


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#2 Budapest

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Posted 18 November 2008 - 04:17 PM

Try running this scan:

http://www.bleepingcomputer.com/forums/t/131299/how-to-use-sdfix/
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 CJ06XLT

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Posted 18 November 2008 - 08:14 PM

Thanks Budapest! After running what you recommended, everything seems A-OK. Maybe i'll run another go-round of Spybot, but it seems good now.

Thanks again!

#4 Budapest

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Posted 18 November 2008 - 08:19 PM

Try this scan:

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 CJ06XLT

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Posted 19 November 2008 - 05:30 PM

Here's the latest mbam log, doesn't look too bad to my untrained eye...

Malwarebytes' Anti-Malware 1.30
Database version: 1412
Windows 5.1.2600 Service Pack 3

11/19/2008 5:25:07 PM
mbam-log-2008-11-19 (17-25-07).txt

Scan type: Quick Scan
Objects scanned: 54449
Time elapsed: 3 minute(s), 34 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 Budapest

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Posted 19 November 2008 - 05:39 PM

Looks good :thumbsup:

If you’re clean, you should create a new Restore Point to prevent possible re-infection from an old one.

Go Start > Programs > Accessories > System Tools and click System Restore. Choose the radio button marked Create a Restore Point on the first screen then click Next. Give the Restore Point a name and then click Create. Then use Disk Cleanup to remove all but the most recently created Restore Point. Go Start > Run and type: "Cleanmgr" (without the quotes). Click Ok > More Options tab > Clean Up in the System Restore section to remove all previous restore points except the newly created one.

Also, go Start > Control Panel and double-click Add or Remove Programs. Post back and report any Java entries that you have.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 CJ06XLT

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Posted 19 November 2008 - 06:19 PM

Okay, got the restore and cleanup done. Here's the Java entries.

J2SE Runtime Environment 5.0 Update 10
J2SE Runtime Environment 5.0 Update 11
J2SE Runtime Environment 5.0 Update 8
Java™ 6 Update 2
Java™ 6 Update 3
Java™ 6 Update 5
Java™ 6 Update 7
Java™ SE Runtime Environment 6
Java™ SE Runtime Environment 6 Update 1

#8 Budapest

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Posted 19 November 2008 - 06:30 PM

Those are all out of date. You should remove them all.

Then, get the latest from here:

http://www.java.com/getjava/index.jsp
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#9 CJ06XLT

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Posted 19 November 2008 - 07:24 PM

Removed all the Java's and re-installed.

Does the later version make a big difference?

Thanks!

#10 Budapest

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Posted 19 November 2008 - 07:31 PM

The older versions have vulnerabilities that can be exploited my malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#11 CJ06XLT

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Posted 19 November 2008 - 07:59 PM

Thanks for your help Budapest, hopefully I can keep this thing clean for a while. Looks like it'll be easier now that I've found this forum.

#12 Budapest

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Posted 19 November 2008 - 08:03 PM

You're welcome :thumbsup:
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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