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Posted 18 November 2008 - 04:05 AM
Posted 18 November 2008 - 04:53 AM
Posted 18 November 2008 - 08:58 AM
Edited by chimo79, 18 November 2008 - 08:58 AM.
Posted 19 November 2008 - 02:45 AM
Posted 19 November 2008 - 11:44 AM
Go to Start - Windows Update and click on it. If you don't find Windows Update on the Start Menu, open your Control Panel (it should be on the right side of the Start Menu) and double click on Windows Update. When Windows Update comes up, look near the centre of the window and it should tell you what settings you have for updates. If you want to change any of them, you can do so by clicking the link near the upper left of the window. You should make sure your system installs updates at a time when your system will likely be on or that you regularly do it manually.
Also, you suggested that I make sure that I have Windows Update configured to update automatically. I think I do, but how do I make sure?
No, I don't believe it does. Actually, had you left clicked on the Webroot folder, that would have shown the programs inside the folder and it may be that you have more in there but I doubt it. It is unlikely that the presence or absence of an anti-virus program has anything to do with this problem unless you have picked up a virus. I doubt this is the case since a virus usually will generate a lot more difficulties than you are seeing. You should have a good AV program as well as a firewall regardless.
So, does this mean that I have more than the Spyware Sweeper like you suggested?
You could look back at the causes of the failures and that might tell you something. Go to your Control Panel and open the 'Administrative Tools'. Double click on 'Reliability and Performance Monitor'. When this utility comes up, it comes up in the 'Resource Overview showing graphs of how much you are using of the CPU, Memory, Network, disk I/O and these are moving graphs that are interesting to watch while you make your system do things like surf the web. They won't tell us much about the current problem. On the left of the window, select 'Reliability Monitor'. This is much more interesting. You should see a graph with a black line graphing reliability over several days. This line should be up near 10 (lets say 8 to 10). Yours might be substantially lower. Beneath the graph will be 5 classes of problems that have caused the graph to be less than 10. There is one column for each day. Pick any day where there seems to be several problems and select it (click on it). This will expand the lower lines to show what types of failures you had that day. You are interested in all of them but in particular, the Application Failures called iexplore.exe and the Failure Type. The Failure Type may simply say "Stopped Responding" which doesn't tell much but, OTOH it may say something interesting and helpful. Look also at all failures or problems and you might get an idea of what is wrong. Ideally, there should be zero failures on any given day.
If Vista and IE are updated, is there anything else to do to solve the problem besides switching to Firefox?
IE is updated as part of Windows Vista and at the same time (Windows Update).
Oh, and how do I make sure the IE is updated?
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