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Spyware? Adware?


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7 replies to this topic

#1 rmize76

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Posted 17 November 2008 - 05:19 PM

PLease help. I think I've been infected with spyware. My computer is running very slowly and the time has changed. I keep getting pop up warnings but I don't know which ones to trust.

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#2 wolsno

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Posted 17 November 2008 - 07:51 PM

PLease help. I think I've been infected with spyware. My computer is running very slowly and the time has changed. I keep getting pop up warnings but I don't know which ones to trust.

You don't say if you are able to get online or not but if you can download a copy of ATFCleaner from atribune.org and run it - place a check mark in "select all". If you have Firefox or Opera go up to the top bar and clean them out too.
Turn off system store - if you are on XP right click on "My Computer" and then click the tab for system restore.
Next get a copy of malwarebytes antimalware, install, update and run a partial scan to get rid of the worst of the junk. Follow the prompts when the scan finishes to get rid of everything that it finds just keep in mind that some toolbars and programs that depend on advertising will be picked up as spyware and deleted. Reboot when finished. Run malwarebytes again but do a complete scan. Follow the prompts. Post again if you need more help and don't forget to turn system restore back on when you are sure that your system is clean.

#3 garmanma

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Posted 17 November 2008 - 08:55 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
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#4 Kefka

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Posted 17 November 2008 - 10:15 PM

Just a quick addition to garmanma's and wolsno's suggestions: If trying to install or run Malwarebytes Anti-Malware isn't working (e.g. nothing happens when you try to install/run the file), the virus may be blocking it. This behaviour is something I encountered recently when helping a relative with an infected PC which had similar symptoms.

To get around this, you just need to rename the files - First, rename "mbam-setup.exe" to something else (e.g "stuff.exe") and it should be able to install. Then, if it wont run, go to where you installed it (usually Program Files > Malwarebytes Anti-Malware...) and rename "mbam.exe" to something else then run it.

It's probably a good idea to rename it back to mbam.exe after the scan is complete and you have closed the program (but before you reboot), as I'm pretty sure it will need the proper name for it to start up after a reboot and finish cleaning off some hard to remove files, as described by garmanma.

#5 rmize76

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Posted 18 November 2008 - 02:33 PM

Thanks for all your help. Seems to be running better. I now have a prompt on my desktop that is asking to restore my active desktop. Should I restore or is this something else?

Please see the log below from Malwarebytes. Thanks again!

Malwarebytes' Anti-Malware 1.30
Database version: 1410
Windows 5.1.2600 Service Pack 3

11/18/2008 2:21:57 PM
mbam-log-2008-11-18 (14-21-57).txt

Scan type: Quick Scan
Objects scanned: 60568
Time elapsed: 16 minute(s), 23 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 4
Registry Keys Infected: 36
Registry Values Infected: 6
Registry Data Items Infected: 5
Folders Infected: 4
Files Infected: 26

Memory Processes Infected:
C:\WINDOWS\SYSTEM32\uesiuqcr.exe (Trojan.FakeAlert) -> Unloaded process successfully.

Memory Modules Infected:
C:\Program Files\Mjcore\Mjcore.dll (BHO.HelloWorld) -> Delete on reboot.
C:\Documents and Settings\Owner\Local Settings\Application Data\CyberDefender\cdmyidd.dll (Trojan.BHO) -> Delete on reboot.
C:\WINDOWS\SYSTEM32\getsn32.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\SYSTEM32\smwin32.dll (Trojan.FakeAlert) -> Delete on reboot.

Registry Keys Infected:
HKEY_CLASSES_ROOT\bho_myjavacore.mjcore (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{e0f01490-dcf3-4357-95aa-169a8c2b2190} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{17e44256-51e0-4d46-a0c8-44e80ab4ba5b} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{d88e1558-7c2d-407a-953a-c044f5607cea} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{d88e1558-7c2d-407a-953a-c044f5607cea} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{d88e1558-7c2d-407a-953a-c044f5607cea} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\bho_myjavacore.mjcore.1 (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\cdmyidd.securitytoolbar (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{cd24eb02-9831-4838-99d0-726d411b1328} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{f20da564-9254-49fe-a678-cc3cef172252} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\cdmyidd.securitytoolbar.1 (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\testcpv6.bho (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{63334394-3da3-4b29-a041-03535909d361} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{2e4a04a1-a24d-45ae-aca4-949778400813} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{15421b84-3488-49a7-ad18-cbf84a3efaf6} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{15421b84-3488-49a7-ad18-cbf84a3efaf6} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\testcpv6.bho.1 (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\{80ef304a-b1c4-425c-8535-95ab6f1eefb8} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\{ff46f4ab-a85f-487e-b399-3f191ac0fe23} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{6fd31ed6-7c94-4bbc-8e95-f927f4d3a949} (Adware.180Solutions) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\BHO_MyJavaCore.DLL (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\testCPV6.DLL (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{f4e5a9dd-bdfc-4034-8e7b-60c336ebba56} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{33253c2b-a526-4d97-a6cd-5a8dd50e7027} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{a013e591-b570-4013-a2d6-e8cb72e80faf} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{a013e591-b570-4013-a2d6-e8cb72e80faf} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{a013e591-b570-4013-a2d6-e8cb72e80faf} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{b5d5ddcb-37f1-4eca-aa78-8f280df39912} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{75aca373-7849-4213-abc0-1edade08fefa} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{a1a36d6d-ea3d-4209-beb8-98f9d8e04036} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\getsn32.msiesn (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\smwin32.mdr (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks\{a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser\{a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Facegame (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\{bc9e7ca7-04b2-1033-1114-010713200001} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Desktop\General\wallpaper (Hijack.Desktop) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SecurityProviders (Trojan.Agent) -> Data: msansspc.dll -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.FakeAlert) -> Data: c:\windows\system32\uesiuqcr.exe -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.FakeAlert) -> Data: system32\uesiuqcr.exe -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Hijack.UserInit) -> Bad: (C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system32\uesiuqcr.exe,) Good: (userinit.exe) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableTaskMgr (Hijack.TaskManager) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\Program Files\WinBudget (Adware.AdMedia) -> Quarantined and deleted successfully.
C:\Program Files\WinBudget\bin (Adware.AdMedia) -> Quarantined and deleted successfully.
C:\Program Files\Webtools (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files\Mjcore (Trojan.BHO) -> Delete on reboot.

Files Infected:
C:\Program Files\Mjcore\Mjcore.dll (Trojan.BHO) -> Delete on reboot.
C:\Documents and Settings\Owner\Local Settings\Application Data\CyberDefender\cdmyidd.dll (Trojan.BHO) -> Delete on reboot.
C:\Program Files\Webtools\webtools.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Temp\__41.tmp (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Program Files\WinBudget\bin\crap.1165530823.old (Adware.AdMedia) -> Quarantined and deleted successfully.
C:\Program Files\WinBudget\bin\crap.1166058260.old (Adware.AdMedia) -> Quarantined and deleted successfully.
C:\Program Files\WinBudget\bin\crap.1166291464.old (Adware.AdMedia) -> Quarantined and deleted successfully.
C:\Program Files\WinBudget\bin\crap.1166558133.old (Adware.AdMedia) -> Quarantined and deleted successfully.
C:\Program Files\WinBudget\bin\crap.1167185783.old (Adware.AdMedia) -> Quarantined and deleted successfully.
C:\Program Files\WinBudget\bin\crap.1167692311.old (Adware.AdMedia) -> Quarantined and deleted successfully.
C:\Program Files\WinBudget\bin\crap.1167893421.old (Adware.AdMedia) -> Quarantined and deleted successfully.
C:\Program Files\WinBudget\bin\crap.1168205462.old (Adware.AdMedia) -> Quarantined and deleted successfully.
C:\Program Files\WinBudget\bin\crap.1170563456.old (Adware.AdMedia) -> Quarantined and deleted successfully.
C:\Program Files\WinBudget\bin\matrix.dll.1166058259.old (Adware.AdMedia) -> Quarantined and deleted successfully.
C:\Program Files\WinBudget\bin\matrix.dll.1166291464.old (Adware.AdMedia) -> Quarantined and deleted successfully.
C:\Program Files\WinBudget\bin\matrix.dll.1166558133.old (Adware.AdMedia) -> Quarantined and deleted successfully.
C:\Program Files\WinBudget\bin\matrix.dll.1167185783.old (Adware.AdMedia) -> Quarantined and deleted successfully.
C:\Program Files\WinBudget\bin\matrix.dll.1167692310.old (Adware.AdMedia) -> Quarantined and deleted successfully.
C:\Program Files\WinBudget\bin\matrix.dll.1167893421.old (Adware.AdMedia) -> Quarantined and deleted successfully.
C:\Program Files\WinBudget\bin\matrix.dll.1168205461.old (Adware.AdMedia) -> Quarantined and deleted successfully.
C:\Program Files\WinBudget\bin\matrix.dll.1170563456.old (Adware.AdMedia) -> Quarantined and deleted successfully.
C:\WINDOWS\default.htm (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\msansspc.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\getsn32.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\SYSTEM32\smwin32.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\uesiuqcr.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.

#6 garmanma

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Posted 18 November 2008 - 05:53 PM

Please reboot your computer and update Malwarebytes. This time do a FULL scan and post the new log here
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#7 rmize76

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Posted 21 November 2008 - 11:19 AM

Here's the new log from the full scan. Thanks again for all your help. My computer is running much better now!

Malwarebytes' Anti-Malware 1.30
Database version: 1410
Windows 5.1.2600 Service Pack 3

11/18/2008 6:44:09 PM
mbam-log-2008-11-18 (18-44-09).txt

Scan type: Full Scan (A:\|C:\|D:\|)
Objects scanned: 104360
Time elapsed: 1 hour(s), 15 minute(s), 14 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#8 garmanma

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Posted 21 November 2008 - 11:25 AM

Your log looks clean. If there are no more problems:
-------------------------------------------

If there are no longer signs of malware then please....

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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