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Virtuamonde


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#1 amosis

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Posted 17 November 2008 - 03:19 PM

For a while my computer has seemed to run slow. I run XP on a evo D500 Small form Factor. 1.7ghz 768megs of ram It seemed to get worse when i got sp3 update and the Firefox 3.3 update. I was having random crashes once in a while and then they came often. Mostly Firefox crashed but also other programs were crashing under different circumstances, so it was hard to pin anything down.
I was using Avira antivirus and spybot Search and Destroy All they were finding was cookies. I tried Trend Micro's Housecall It said it had 101 detections. I couldn't I don't know what they were because I could scroll in the window. Anyhow I said clean the infections. Not sure of the results. The last time I used Housecall the computer crashed during the scan. I also Windows Malicious software remover. Still wasn't finding anything.
The other day I updated Spybot and ran a scan. It said it had found virtuamude. Then it said spybot encountered a problem and needed to restart. So I restarted Spybot and the computer crashed. I restarted and decided to restore to an earlier time. The computer crashed during restore. I tried to remove the partial restore and It crashed again. So I decided to reinstall windows from the cd.
I had problems there too It wouldn't load the following files.
sysmain.sdb
tourstrt.exe
unregmp2.exe
update.sysw95upgnt.dll
wind_w.chg
wmadmod.dll
wmadmoe.dll

When I start it I get to the screen where i can choose safemode last good and so on. Whatever I do I just get back to this screen.

I'm thinking the easiest thing to do would be hook this hard drive to another computer with a usb portable hard drive attachment I have and transfer all the files that I want to save. How can i be sure when I plug it in that I don't transfer the virus to the host computer?

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#2 garmanma

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Posted 17 November 2008 - 08:10 PM

How can i be sure when I plug it in that I don't transfer the virus to the host computer?


You can't, with 100% certainty. Let's see if we clean it up
-------------------------------

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
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Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#3 amosis

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Posted 18 November 2008 - 12:06 AM

How can i be sure when I plug it in that I don't transfer the virus to the host computer?


You can't, with 100% certainty. Let's see if we clean it up
-------------------------------

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.


On the problem computer, I have no desktop. I can't get that far. What I need to know is what is the safest way to try to recover my videos and photomanipulations I have on this hard drive.

On the other computer that I would like to use to recover my files. I ran the program Here is the log.

Malwarebytes' Anti-Malware 1.30
Database version: 1406
Windows 5.1.2600 Service Pack 3

11/17/2008 11:55:32 PM
mbam-log-2008-11-17 (23-55-32).txt

Scan type: Quick Scan
Objects scanned: 52487
Time elapsed: 4 minute(s), 30 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS.1\system32\drivers\etc\services (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.


Should I plug in the hard drive from the problem computer as an external drive to the second computer, and run this scan?

#4 garmanma

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Posted 18 November 2008 - 09:59 AM

Please reboot your computer and update Malwarebytes. This time do a FULL scan and post the new log here

Once we know that the computer is clean, you need to set a new restore point before transferring files
Be sure to scan the portable drive with your anti-virus before transferring. Here's a few online scanners you can also try to be sure:

http://housecall.trendmicro.com
http://www.pandasecurity.com/homeusers/solutions/activescan/
http://www.kaspersky.com/virusscanner Scan Only - no removal
http://www.bitdefender.com/scan8/ie.html
http://support.f-secure.com/enu/home/ols.shtml
http://us.mcafee.com/root/mfs/default.asp
http://onlinescan.avast.com/
http://ca.com/us/securityadvisor/virusinfo/scan.aspx
http://www.eset.com/onlinescan/

<links compiled on 02/14/2008>

Edited by garmanma, 18 November 2008 - 09:59 AM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 amosis

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Posted 18 November 2008 - 12:24 PM

Please reboot your computer and update Malwarebytes. This time do a FULL scan and post the new log here

Once we know that the computer is clean, you need to set a new restore point before transferring files
Be sure to scan the portable drive with your anti-virus before transferring. Here's a few online scanners you can also try to be sure:


Malwarebytes' Anti-Malware 1.30
Database version: 1406
Windows 5.1.2600 Service Pack 3

11/18/2008 12:20:41 PM
mbam-log-2008-11-18 (12-20-41).txt

Scan type: Full Scan (C:\|D:\|E:\|F:\|G:\|H:\|I:\|)
Objects scanned: 101672
Time elapsed: 45 minute(s), 21 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

I'll set a restore point now

#6 amosis

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Posted 19 November 2008 - 01:18 PM

I did a full system scan with Housecall. It found nothing. So I went to look on the external drive and it is inaccessible. The error message says the file or directory is corrupted and unreadable.

#7 amosis

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Posted 21 November 2008 - 12:13 AM

Please reboot your computer and update Malwarebytes. This time do a FULL scan and post the new log here

Once we know that the computer is clean, you need to set a new restore point before transferring files
Be sure to scan the portable drive with your anti-virus before transferring. Here's a few online scanners you can also try to be sure:

http://housecall.trendmicro.com
http://www.pandasecurity.com/homeusers/solutions/activescan/
http://www.kaspersky.com/virusscanner Scan Only - no removal
http://www.bitdefender.com/scan8/ie.html
http://support.f-secure.com/enu/home/ols.shtml
http://us.mcafee.com/root/mfs/default.asp
http://onlinescan.avast.com/
http://ca.com/us/securityadvisor/virusinfo/scan.aspx
http://www.eset.com/onlinescan/

<links compiled on 02/14/2008>

I did a full system scan with Housecall. It found nothing. So I went to look on the external drive and it is inaccessible. The error message says the file or directory is corrupted and unreadable.




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