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Computer Crashing and Rebooting after being Started Up


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8 replies to this topic

#1 bsk8r

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Posted 17 November 2008 - 03:16 PM

Windows XP Media Center
Bought from Best Buy in 2005.. 2002 model

Ok this has gotten very annoying now..

Ever since we have switched from AT&T DSL to Time Warner Cable Road Runner Highspeed Internet, our Computer has continued to crash every time we start it up and log on..

so to avoid this we CAN NOT turn off our computer.. which is sometimes required by updates and etc..

This hasnt happened ever before until we got Road Runner and we have called them once they told us it was because of our Firewalls and/or Antiviruses interupting the ones Road Runner comes with or some bull like that..

then we have called again and now they are saying its a hardware problem in our computer.. which i highly doubt because if it was.. why would it only happen after we got Road Runner? and not before when we had DSL from AT&T?

The Firewalls and Antiviruses we have on this computer are..

Sygate Personal Firewall - uninstalled because they say it interferes ( yet problem still persists )
BitDefender Total Security 2008
Avast Home Edition 4.8
AVG Free Edition
SpyBot Search and Destroy
AdAware SE Personal Edition

What I want to know.. is why has this started to happen after I got Road Runner?
What can i do to fix this?
Is it a hardware problem like they say?

Also here are the errors i recieve once it finally lets me start my computer
it says...

Windows has recovered from a serious error.. bla bla bla

Error Signature:
BCCode : 100000ce BCP1 : B0D62870 BCP2 : 00000008 BCP3 : B0D62870
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

and files included in the error:
C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\WER0895.dir00\Mini111608-02.dmp
C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\WER0895.dir00\sysdata.xml

Please help! everyone in our house needs the computer for school/work

Edited by bsk8r, 17 November 2008 - 03:20 PM.


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#2 Lloyd T

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Posted 17 November 2008 - 04:01 PM

Are more than one antivirus programs running simultaneously? If yes, then this might be causing the crashes. Choose your favorite antivirus then close the rest. Make sure they don't start with Windows. After that, does it still crash?

Edited by Lloyd T, 17 November 2008 - 04:43 PM.


#3 bsk8r

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Posted 17 November 2008 - 04:22 PM

Well I'm not about to try it right now cause we all need it for work and school.. so i will change it and next time it crashes I will reply back

also.. I have BitDefender, Avast, AVG, and SpyBot running at the same time..

if they cause problems why would it only give me problems now? i had no problems before we switched to Road Runner

Edited by bsk8r, 17 November 2008 - 04:33 PM.


#4 Lloyd T

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Posted 17 November 2008 - 04:49 PM

I'm not sure why it happened when you switched but running more than one antivirus program would cause conflict between the antivirus programs.

If the computer still crashes even after closing the AV's and making sure they don't start with Windows, let me know?

By the way, when "Windows has recovered from a serious error" appears after a restart, that means that a Blue Screen of Death appeared.

#5 bsk8r

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Posted 17 November 2008 - 06:59 PM

well.. we never got a BSOD

we turn the computer on, everything loads up and we go to log in.. log in our user accout
it all loads then like 2-3 mins after you log in the screen goes black and shuts down then restarts

#6 Lloyd T

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Posted 17 November 2008 - 07:08 PM

Did you set all but one antivirus to not to start with Windows or did you just close them?

Sudden restarts ususally means a blue screen...there was one even if you didn't see it because Windows XP is set to immediately restart when it encounters a fatal error. This is when the blue screen appears but since it restarts immediately the blue screen does not have enough time to show itself.

#7 bsk8r

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Posted 17 November 2008 - 07:45 PM

I will change the startup programs later and then next time it crashes or doesnt i will reply back here

#8 hamluis

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Posted 17 November 2008 - 08:52 PM

Disable Auto Reboot On System Crash - http://www.theeldergeek.com/auto_reboot_on_system_crash.htm

Louis

#9 Orange Blossom

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Posted 17 November 2008 - 10:34 PM

Hello bsk8r,

I see that you have an HJT log posted here: http://www.bleepingcomputer.com/forums/t/180500/hjt-log-just-want-to-be-sure-im-not-infected-with-anything/

We do not allow more than one topic for the same computer and the same issue as this causes confusion, and in this case may make the disinfection process more difficult.

This leaves you with a choice:

1) Have this thread reopened and the HiJack This log topic deleted

OR

2) Keep this thread closed and wait for assistance in the HiJack This log forum. Please note that that forum is VERY busy.

Please send a Private Message indicating your choice.

Assuming you wish assistance in the HiJack This forum, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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