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What did I just do?


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#1 BHigh

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Posted 17 November 2008 - 11:34 AM

First I thank you whole heartedly for taking the time to help me. I have moderated a hobby site in the past and know it can be a thankless job at times. Be assured I appreciate your VOLUNTARY time.

I am a medium experience PC user. Probably know just enough to get me into trouble and that seems to be what I have done. I experimented with a torrent program and know nothing about them. Lesson learned. I tried to open a file I down loaded thinking the torrent software would open it. Nothing happened. Well I'm sure lots happened as that is when I started to have the problems.
Main concern is when doing Google searches I seem to be getting a title less bar page showing up with a similar result from a search I have done. The address bar is not there, no file, edit buttons are visable. The pop closes when hitting the X box and goes away. I have used Spy Bot and Ad Ad aware and immunized. I at one point had Avast notifying me I had a Win32: Trojen-gen other virus but I think I have defeated it with Spy bot or Add aware. I have also tried House call and a Windows scanning tool. I believe they come up clean (I've tried so many things my brain is in shambles).

So It's time to leave it to the experts. I have done enough damage.
I do not have the knowledge to know what to do next. I can follow directions however. I did download Hijack this but do not know what to do with it. I am at your mercy.............

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#2 rigel

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Posted 17 November 2008 - 01:12 PM

Hi BHigh and welcome to BleepingComputer :thumbsup:

Trojan-gens can be a number of things. Let's investigate with a MalwareBytes scan.
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes.


Also, if you can post a log from Avast, that would help too.

Thanks,
rigel

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 BHigh

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Posted 17 November 2008 - 02:17 PM

Thank you Rigel for your quick response!
This program seems to have picked up things that Ad Aware and Spybot missed. I have followed your directions and have included the log below. I need a little guidance on how and where to get the Avast log. Do I do a scan first (since running Malwarebytes' maybe things have changed). I do see Avast log viewer if I right click the Avast icon.............

Thank you for your support!!!!!!!!!!!!!!


Malwarebytes' Anti-Malware 1.30
Database version: 1405
Windows 5.1.2600 Service Pack 3

11/17/2008 11:58:07 AM
mbam-log-2008-11-17 (11-58-07).txt

Scan type: Quick Scan
Objects scanned: 58692
Time elapsed: 3 minute(s), 24 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 9
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\ytvwyg.dll (Trojan.Vundo) -> Delete on reboot.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{e0a04b25-5b53-4ed3-9416-0b0a4309b77d} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{e0a04b25-5b53-4ed3-9416-0b0a4309b77d} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{e0a04b25-5b53-4ed3-9416-0b0a4309b77d} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\ninoger (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{bc354443-937d-498b-a792-b6e388cdfce6} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Juan (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Track System (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\rdfa (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\FCOVM (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\MSVideoPlugin (Trojan.Agent) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\system32\ytvwyg.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\lreorxik.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\qrpcmabd.dll (Trojan.Vundo) -> Quarantined and deleted successfully.

#4 BHigh

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Posted 17 November 2008 - 03:20 PM

I hope this is right. I re scanned and Avast did find something. I moved it to the chest...

I then opened log viewer and clicked warnings. This is what it found today.

11/17/2008 12:44:58 PM BrentH 3220 Sign of "Win32:Trojan-gen {Other}" has been found in "C:\System Volume Information\_restore{650BC739-5C9A-466A-A5FA-5E4621C723EE}\RP1\A0000055.dll" file.
11/17/2008 12:45:04 PM BrentH 3220 Sign of "Win32:Trojan-gen {Other}" has been found in "C:\System Volume Information\_restore{650BC739-5C9A-466A-A5FA-5E4621C723EE}\RP1\A0000056.dll" file.
11/17/2008 12:45:05 PM BrentH 3220 Sign of "Win32:Trojan-gen {Other}" has been found in "C:\System Volume Information\_restore{650BC739-5C9A-466A-A5FA-5E4621C723EE}\RP1\A0000057.dll" file.

#5 rigel

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Posted 17 November 2008 - 03:21 PM

I am at work, but can check where the log is kept when I get home.

Malwarebytes is a good program, but you will find that no one program can fix it all.

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#6 BHigh

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Posted 17 November 2008 - 08:29 PM

WOW! That was one LONG scan.....

Here are the results..........

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 11/17/2008 at 06:15 PM

Application Version : 4.21.1004

Core Rules Database Version : 3640
Trace Rules Database Version: 1623

Scan type : Complete Scan
Total Scan Time : 04:17:39

Memory items scanned : 172
Memory threats detected : 0
Registry items scanned : 7961
Registry threats detected : 5
File items scanned : 91132
File threats detected : 0

Rogue.Component/Trace
HKLM\Software\Microsoft\9CD75606
HKLM\Software\Microsoft\9CD75606#9cd75606
HKLM\Software\Microsoft\9CD75606#Version
HKLM\Software\Microsoft\9CD75606#9cd7fb86
HKLM\Software\Microsoft\9CD75606#9cd79263

#7 rigel

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Posted 17 November 2008 - 08:36 PM

Let's flush System restore and rescan with Malwarebytes and Avast.

Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Now, update and rerun Malwarebytes. Rescan with Avast. We are looking for 0's!

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#8 BHigh

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Posted 17 November 2008 - 09:48 PM

Thank you once again.
I created the system restore point and deleted the history.
MB is scanning now and I will run Avast over night and report to you in the morning.

Really appreciate you help!

........... MB Just finished. No Malicious items found... One down one to go!!!!

EDIT Added results.

Malwarebytes' Anti-Malware 1.30
Database version: 1406
Windows 5.1.2600 Service Pack 3

11/17/2008 7:48:14 PM
mbam-log-2008-11-17 (19-48-14).txt

Scan type: Quick Scan
Objects scanned: 56390
Time elapsed: 2 minute(s), 42 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Edited by BHigh, 17 November 2008 - 09:49 PM.


#9 BHigh

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Posted 18 November 2008 - 09:18 AM

Bingo! we have a winner. Avast found nothing.

Hey thanks again for everything Rigel. I really appreciate the time you put into this for me.

Case closed :thumbsup:

#10 rigel

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Posted 18 November 2008 - 11:58 AM

You are welcome!

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
I recommend you keep MBAM as part of your anti-malware toolkit. This is of the more effective tools around these days.
I would also uninstall SuperAntiSpyware. It it ok to leave it installed, but many have said it slows down the boot up process.

Safe Surfing,
rigel

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#11 BHigh

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Posted 18 November 2008 - 12:41 PM

DONE! Thanks again and thanks for the advice with the programs. :thumbsup:




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