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'delself' had appeared on the desktop


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5 replies to this topic

#1 Fred1907

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Posted 16 November 2008 - 10:07 AM

Hi I seem to have a similar problem. While Browsing this morning, the internet froze, then in quick succession all my programs closed. The computer then shut itself down, and as it was doing so I noticed something called 'delself' had appeared on the desktop. I restarted and deleted it. However, I am unable to do several things

- use internet explorer (it opens then closes) - although I can use Firefox
- open the recycle bin (clicking on it makes the start bar and all icons disappear)
- system restore (always says 'cannot restore to this point' - or something similar)
- open AVG anti virus

There are probably more problems but i don't want to meddle too much without advice

I did manage to restart in safe mode so I could empty the file from the recycling bin but otherwise all the problems are there

I eagerly await a reply!!

Edited by Fred1907, 16 November 2008 - 10:08 AM.


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#2 Zllio

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Posted 19 November 2008 - 03:44 AM

Hi Fred 1907,

If you can run programs from safe mode, please install the following programs and run them. You will still need the help of the Malware Removal forum, but it will help them if you can get as much done before you go there as possible.

Please download, install, update and run the following:

CCleaner - http://www.ccleaner.com/download
The program is free. When you open it to run it, you will see a Run Cleaner button in the lower right-hand corner. Click on this, and confirm that you want to delete all the things that are checked by default. Please note, that this will clean all of your history out, so if you use history, you should uncheck this before you start.


Spybot S&D - Spybot - Search & Destroy - Tutorial: Using Spybot S&D

Please remember, if you have TeaTimer installed, be sure it is turned off when you are doing any scans. When you finish with Spybot, have it fix anything it finds and then click on the Immunize button and allow it to run.


Malware Bytes - if MalwareBytes doesn't run, please rename it in Windows Explorer and run it directly from there. A suggestion for a name would be BytesMalware.exe

Here are the instructions for MalwareBytes:


Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

When you finish with the above, please post the log from MalwareBytes here. You will probably need to do one more scan before moving on to the next level of help.

Zllio

#3 Fred1907

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Posted 19 November 2008 - 05:45 PM

Hi Zllio

Thanks for the reply but I think I have sorted it out

I reinstalled AVG which seemed to pick up about a dozen dodgy files.

Then I got Ad Aware and ran that a few times.

Both programs picked up stuff the first few scans but now it seems to be clean and everything (seems) to work as normal.

Should I still do the stuff you suggested?

Thanks v.much

#4 boopme

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Posted 19 November 2008 - 08:37 PM

Please run the MBAM scanand post that log,thanks.
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#5 Fred1907

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Posted 20 November 2008 - 03:44 PM

Here is the log - everything seems good

Malwarebytes' Anti-Malware 1.30
Database version: 1414
Windows 5.1.2600 Service Pack 2

20/11/2008 20:41:23
mbam-log-2008-11-20 (20-41-23).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 194563
Time elapsed: 1 hour(s), 13 minute(s), 3 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 boopme

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Posted 20 November 2008 - 08:07 PM

Appreciate the log. Now that you are clean then....
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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