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Blue Screen - Shutdown


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#1 samuel3

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Posted 16 November 2008 - 12:13 PM

I got this Firefox Crashed, then Suddenly it when to a Blue Screen saying this:

Posted Image


I then got this when i Logged back onto the computer.


Posted Image


Anyone know how to fix this? or what went wrong? What Caused it?


I have Vist Home Premium
I have 4GB of ram
Never had an error like this before.

Edited by samuel3, 16 November 2008 - 04:14 PM.


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#2 RandomUser

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Posted 16 November 2008 - 02:34 PM

There are a number of knkow issues with this problem on Microsoft's website. (Knowledge Base) I'm not quoting specifics as I don't know what issue applies to you.

You Can search for Win32k.sys on the microsoft website to do some further research. Generally speaking, you want to update all the drivers on your system,
and run windows update. The most likely cause is a poorly written driver, although several other issues could cause the same problem but are out of scope for this support.

This is kind of like a math problem in that you have many problems that affect Win32k.sys and generally speaking, one solution.

The solution being updated drivers and Windows Updates.


Let us know what happens after you perform those tasks, and I'll address this further if necessary.

Good Luck.


PS.

For the Tech Heads, Win32k.sys seems to be a service or protocol related to allowing services/processes to create GUI Items. One example from ATI is
the Catalyst Control Center from ATI which can cause this error:

http://support.ati.com/ics/support/default...uestionID=26900

Another is here from Microsoft:

http://support.microsoft.com/kb/834450

It is possible tha a virus causing this, But I'm doubting that due to the Stop Screen error, but here is the Virus information:

http://support.microsoft.com/kb/294728

#3 samuel3

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Posted 16 November 2008 - 03:27 PM

I do Windows Updates, I have no Virus that caused this.

Im not sure if my drivers are all up to date, is like a site, that can see what drivers need updating and also ive only just reinstalled Vista about 1 week ago.

#4 RandomUser

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Posted 16 November 2008 - 10:02 PM

Who's the manufacturer of you your computer? Who Made it?

They generally have all of your drivers in a support section of their website.

#5 samuel3

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Posted 17 November 2008 - 03:17 AM

Im not sure do you want the model number?

PQD5002

#6 francis327

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Posted 17 November 2008 - 12:03 PM

Hi there,

Bug Check 0x8E: KERNEL_MODE_EXCEPTION_NOT_HANDLED
The KERNEL_MODE_EXCEPTION_NOT_HANDLED bug check has a value of 0x0000008E. This bug check indicates that a kernel-mode application generated an exception that the error handler did not catch.

Exception Code 0xC0000005: STATUS_ACCESS_VIOLATION indicates that a memory access violation occurred.


I would rather says that it is caused by memory caching of RAM or HDD file paging that creates such BSOD for the issue.
@TS,
you might like to have a scan on your RAM to see if there is any RAM faulty.
THIS would be a good tutorial for you to use the Vista RAM check.
memtest86+ goes here. If you would like to.

If RAM scans appear to clear,
Please do not hesitate to have a check on your HDD by using CHKDSK/R to scan your HDD for bad sector.

Else,
you might want to upload your minidump file here and i can have a look on it to debug for you.

Looking for minidump file

Go to My Computer and locate C:\Windows\Minidump or C:\Minidump. Once you have the minidump folder, please zipped the whole folder and upload it here (using add attachement function) or other web hosting page mentioned below. Please provide the link to download your file.
No minidump file available!!!How??
Do the following if you did not find your minidump file


(Window Vista)
  • Right click at My Computer
  • Go to Properties
  • Look at Advanced System Properties tab then go for Startup and Recovery
  • Look at Settings and untick Automatic Restart
  • Make sure that write debugging information is Small Memory Dump (64kb)
Posted Image

The next time BSOD occurs, a minidump file will be created.

Thanks. :huh:
francis

Edited by francischuahcw, 17 November 2008 - 12:06 PM.


#7 samuel3

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Posted 17 November 2008 - 12:56 PM

If this happens again ill look back at your post. It has not happend for about 30 hours yet.




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