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Explorer has been hijacked


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#1 RichD

RichD

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Posted 06 May 2005 - 07:39 PM

Hello

I have very little knowledge of computers.

Recently, when I open Explorer, I am getting this message:

res://C:\WINDOWS\System32\shdoclc.dll/navcancl.htm

instead of any website address. I'm then being directed to various advertising. It is very irritating, and on running a virus check, I'm not coming up with anything. Please, for the sake of my sanity, some one please help!

Yours frantically

Rich.

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#2 Rimmer

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Posted 06 May 2005 - 10:44 PM

Hi RichD,
You need several types of protection to secure your system on the internet these days:
1. Anti-virus; 2. Firewall; 3. Anti-Spyware; 4. Windows Updates.

Go through these basic security checks to start with:
Is your Anti-virus program current and updated? If not you can download a free anti-virus program here (US Link): AVG Free
When you have downloaded and installed it you need to go online to register it and update it. (It will probably prompt you to do this.)
Once you have installed AVG uninstall your old Anti-Virus software because you should only have one running on your system.

Do you have any anti-spyware installed? If not download and update all of the following:Firewall: Turn off the windows firewall and use the firewall built in to your anti-virus program. If it does not have one install Sygate; Kerio or ZoneAlarm. You may have to do some experimentation which will work best with your system. Only run one firewall. You can find links here: http://www.bleepingcomputer.com/forums/Fre...apps-t3616.html

Reboot your computer in Safe Mode and run the anti-virus scan and anti-spyware scans there.
If you are not sure how to boot in Safe Mode there is a tutorial here: Safe Mode



Post back here to let us know if that has helped. :thumbsup:

Soltek QBIC, Pentium 4 3.0GHz, 512MB RAM, 200GB SATA HDD, ATI Radeon 9600XT 256MB, Netgear 54Mb/s WAP, ridiculously expensive Satellite Broadband
Windows XP Home SP2, Trend Micro Internet Security, Firefox, Thunderbird, AdAwareSE, Spybot S&D, SpywareBlaster, A-squared Free, Ewido Security Suite.




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