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Help! Can't Stop E-mail Generation


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9 replies to this topic

#1 saw46

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Posted 06 May 2005 - 08:44 AM

What is it that gets in and starts sending e-mails out of my computer??
I am receiving "can't deliver" notices in the hundreds! I have Norton,..it doesn't detect anything until I run Adware and then it starts detecting "trojan horse virus" in about 5 files. I delete the files and the next day they are back! I have Spyguard running, Norton Internet automatically, Norton Virus automatically, Spyblaster, Adware, Spybot and I NEVER open attachments! What do I do ??

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#2 yano

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    I can see what you post!


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Posted 06 May 2005 - 09:01 AM

It sounds like you may have Mal-Ware. Please down A-Squared located in my signature. Download, install, update, and do a full scan with it.

#3 jgweed

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Posted 06 May 2005 - 10:10 AM

The natural question is, "are you sure these Emails actually came from your computer?" Many viruses, sent from another infected computer that has found your address somewhere on it, will pretend to be a returned Email from a mailer deamon or a notice about a blocked Email.

You may need to use your anti-virus and anti-spyware applications when you are in 'safe mode" and with System Restore temporarily disabled (you will loose all previous restore points) to assure the items you mentioned are permanently removed.

Regards,
John
Whereof one cannot speak, thereof one should be silent.

#4 saw46

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Posted 09 May 2005 - 09:41 PM

It sounds like you may have Mal-Ware. Please down A-Squared located in my signature. Download, install, update, and do a full scan with it.

Thank you for your response. I have downloaded, installed, updated and scanned with A- Squared and the scan found 11 tracking cookies including one from the Bleeping Computer Site,.....which I don't understand?? I deleted them with the program. It did not find any viruses or Trojan Horse, but the rejected e-mails are still coming fast and furious.....I am completely clueless as to how to procede.
Would it help anything to close that e-mail account??

#5 saw46

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Posted 09 May 2005 - 09:46 PM

The natural question is, "are you sure these Emails actually came from your computer?" Many viruses, sent from another infected computer that has found your address somewhere on it, will pretend to be a returned Email from a mailer deamon or a notice about a blocked Email.

You may need to use your anti-virus and anti-spyware applications when you are in 'safe mode" and with System Restore temporarily disabled (you will loose all previous restore points) to assure the items you mentioned are permanently removed.

Regards,
John

No,..I guess that I don't know that they are actually being sent from here. If someone has gotten my e-mail from another computer and is using it to send out messages which are then returned to me as "infected", "rejected" etc., will dumping that account solve my problem?? Thanks for the help...

#6 yano

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Posted 09 May 2005 - 09:46 PM

It sounds like you may have Mal-Ware. Please down A-Squared located in my signature. Download, install, update, and do a full scan with it.

Thank you for your response. I have downloaded, installed, updated and scanned with A- Squared and the scan found 11 tracking cookies including one from the Bleeping Computer Site,.....which I don't understand?? I deleted them with the program. It did not find any viruses or Trojan Horse, but the rejected e-mails are still coming fast and furious.....I am completely clueless as to how to procede.
Would it help anything to close that e-mail account??

Download Avast! anti-virus (found in my signature, don't worry its free :thumbsup: ) Then download, update, install, and run a full scan on ur hard drive and configure outlook with your e-mail address and use Avast! to scan everything from now on. :flowers:

This should help. :trumpet:

Good Luck,
yanowhiz

#7 jgweed

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Posted 09 May 2005 - 11:40 PM

If you do not need that Email account, by all means delete it. Most users have one account they reserve for trusted friends and family, and others as "throw-away" accounts they use for all other purposes.
Regards,
John
Whereof one cannot speak, thereof one should be silent.

#8 saw46

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Posted 10 May 2005 - 09:28 AM

It sounds like you may have Mal-Ware. Please down A-Squared located in my signature. Download, install, update, and do a full scan with it.

Thank you for your response. I have downloaded, installed, updated and scanned with A- Squared and the scan found 11 tracking cookies including one from the Bleeping Computer Site,.....which I don't understand?? I deleted them with the program. It did not find any viruses or Trojan Horse, but the rejected e-mails are still coming fast and furious.....I am completely clueless as to how to procede.
Would it help anything to close that e-mail account??

Download Avast! anti-virus (found in my signature, don't worry its free :thumbsup: ) Then download, update, install, and run a full scan on ur hard drive and configure outlook with your e-mail address and use Avast! to scan everything from now on. :flowers:

This should help. :trumpet:

Good Luck,
yanowhiz

Again, many thanks for the hlep. I have downloaded and installed Avast. I have run their scan. They found 4 infected files, 3 of which were successfully transferred to the "Chest". There were also a number of files, including some aqueduct files which they couldn't successfully scan. I don't understand. How do I get them from the chest.....to Off of my computer?? What does it mean that they can't scan the other files,....aqueduct is obviously adware??

In additon, my Norton program alerted during the Avast scan to viruses in 3 or 4 Avast files which were then sent to Norton Quarantine. What is this all about??
Am I getting anywhere......I feel just in deeper. And why does the Norton log show so many tracking cookies from Bleeping Computer site?? Can someone else take over and send tracking cookies with the sites name? Or can I actually expect to get tracking cookies from Bleeping Computer? Sorry I am so in the dark.

#9 saw46

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Posted 17 May 2005 - 09:20 AM

Thanks for all the help. I have "successfully" removed all of the Trojan Horses from my computer. At least 5 different virus program scan have declared me "clean" Actually, the e-mail problem stopped as soon as I had the viruses isolated. My computer, however, is not running well. Unbelieveably slow,--problems closing, numerous freezes and error closes a day. Navigating with the mouse has become difficult, --it is hard to control and the hourglass icon is constanly flashing. My question is....even though the viruses are supposedly gone,..do they leave residual damage?

#10 Leurgy

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Posted 17 May 2005 - 09:35 AM

Rather than residual damage I would suspect other types of malware have installed themselves on your computer. Anti-virus programs typically do not find all the unwanted software that can affect a computers performance. I strongly suggest you read How to submit a Hijackthis Log and follow through the procedures to the point where you post a log. The experts in our team can guide you through the removal process and you will be pleasantly suprised with the results.

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