Normally to log in we have to change to 'owner' then check OK (no password), this has worked. Yesterday some windows updates (I don't know if she has sp2 update-she has never had to spend a couple of hours updating) and Norton updates were installed. The computer still worked fine. Then........
Logging on this morning, it wouldn't take it. My mother-in-law (its her computer) tried different ones (we had tried these before with no success); Administrator-with a password, her name with a password, she has a few different passwords she used from before, they have never worked. Using these names and checking OK without a password didn't work either.
She did get an error notice "Windows had a problem which prevented Windows from accurately verifying the license for this computer-enter code 0x800703e6.
She did finally get on this morning with 'owner' checked OK-a window popped up with a choice of -shutdown- or -options- she picked options and it went straight to Windows.
Needless to say she doesn't want to shutdown the computer now in case this happens again.
Does anyone know what this error message means? She has always shown 2 user accounts-the Administrator and her name (they have never worked). The 'owner' account is not shown in the 'User Accounts' folder, but is the one that gets us on the computer.
Thanks for any help. Jan