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3 problems

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#1 chrisbondy


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Posted 06 November 2008 - 12:38 PM

I posted a log in the hijackthis thread and was advised to link the topic over here. The admin who assissted me believed that the 3 problems I'm having are not malware related. I'll post the 3 problems and the link to the highjackthis thread I posted.

1. I followed the steps that were laid out in the "prep guide before posting a hijackthis log" but I was unable to run mcafee stinger. when I attempted to do so, I got the BSOD with the error message: IRQL_NOT_LESS_OR_EQUAL. I also got the BSOD when I attemped to run the Kaspersky online scanner and got the error message:

The problem seems to be caused by the following file: klif.sys
The driver unloaded without cancelling operations.
Technical info: STOP 0x00000004(0xFODD9938, 0x000000FF, 0x0000001, 0x804E2E41)

I've checked the temp of my CPU and it's around 30C. My RAM card was covered in what looked like drywall dust ( I finished my basement last year. I had the computer covered at the time but it looks like alot of dust got in there anyway. Maybe the RAM is damaged?)

2. I keep getting the "Windows explorer has encountered a problem and needs to shut down" and "Dr. Watson has encountered a problem and needs to shut down"

3. On certain websites I visit, a weird kind of language appears. It's hard to explain. It doesn't fill the entire page because some of the words are in English and some are in this weird language. I'm not even sure if it IS an actual language. when I try to copy and paste it, it then appears in English. I have attached a screen shot of what I'm talking about in .jpeg format. My OS is XP Home and I have Kaspersky 2009 internet security, spybot and Adware. I've run all 3 programs and removed everything dangerous. I've also followed the steps outlined in the prep guide before posting a hijackthis log (except for mcafee stinger).


Attached Files

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#2 m0le


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Posted 06 November 2008 - 12:53 PM

Have a look at this thread. particularly Don Pelotas's advice. :thumbsup:


Edited by m0le, 06 November 2008 - 12:54 PM.

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#3 hamluis



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Posted 06 November 2008 - 01:40 PM

Hi ).

The klif.sys file appears to be a Kaspersky file...with a troublesome nature. See http://forum.kaspersky.com/lofiversion/index.php/t6113.html

What I would suggest (normally) is to uninstall/reinstall Kaspersky and see if that solves a problem of possible file corruption. Alternatively, just switch to a different AV program...there are a ton of them that do the job. The weak link on AV programs...are the users failures to follow basic instructions for maintenance/updating, IMO.

If you have dust in your computer...the wise thing to do would be to eliminate something that is not known to increase the operational capabilities of systems.

Your system could be overheating and causing some of the error messages that you receive.

I cannot comment on what transpires when you visit certain websites...other than the fact that individual websites are known to possess anomalies which do not apply to others. It's your decision as to whether you want to visit such.



#4 usasma


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Posted 06 November 2008 - 06:02 PM

The second error (STOP 0x4) is most likely caused by the Kaspersky scanner - but there's very little information available about this error code. So, a memory dump analysis may reveal more information. If you'd like, you can use this link to perform an analysis of the memory dump: http://www.bleepingcomputer.com/forums/t/176011/how-to-receive-help-diagnosing-blue-screens-and-windows-crashes/ and post the results so we can have a look at it.

The dump file for the IRQL_NOT_LESS_OR_EQUAL may also help us - so please post an analysis of it also. (because of it's also from running an anti-virus product).

Since the second crash was caused by the klif.sys file - and it's a component of your onboard Kaspersky Internet Security 2009, I'd also suggest (in case this was interfering with the scans):
- download the latest version of Kaspersky Internet Security 2009 from the Kaspersky website
- locate your product ID number
- uninstall the current Kaspersky products
- reboot
- install the downloaded Kaspersky Internet Security 2009
- update the newly installed Kaspersky.
- there's a "merge" button in the lower middle of the window when checking your license - that's where you'll enter your product ID to convert from the trial to the paid for version.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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