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Sporadic Print Problems


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6 replies to this topic

#1 rikki

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Posted 06 November 2008 - 06:44 AM

This is so weird, I don't even know how to explain it. I have a Canon PIXMA IP 4000. I have Office 2007 and Win XP. I have IE 6 and Service Pack 3.

For the most part, the printer prints fine. Then, without warning, it doesn't. All I get is a blank sheet. Or, like the one I attached which only prints background stuff but not the text of the document.

I've tried everything I can think of. I uninstalled and reinstalled printer. I tried saving the document in RTF and a myriad of other formats. Nothing works. When I want a problem document printed, I email it to my husband. Interestingly, he can't print it either without making a copy first and then printing the copy. That makes you think it's "Read Only" but I've looked at the document but it doesn't seem to be "Read Only". I even burned the offending document to a CD and took it to a printer. They had the same problem but after copying it and saving to a new file, it printed. However, when I do it, it doesn't work

I'm ready to tear my hair out. What could be doint this?Attached File  print_preview.jpg   360.15KB   5 downloads

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#2 garmanma

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Posted 06 November 2008 - 07:15 PM

I believe this is either an Office or printer problem
Let's move this to external hardware and see if anyone has any ideas
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#3 rikki

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Posted 10 November 2008 - 11:50 AM

Something else I've noticed. When I create a document, it only prints a blank page. However, documents received from outside print fine.

Late August I had to reinstall WindowsXP. I installed SP3 and IE 6. I then went on a month's vacation. When I got back, the problem appeared. I'm wondering if that has anything to do with it. I tried System Restore to an earlier date but nothing happened. I got a message saying it couldn't be done and no changes were made to the computer.

Upon my return I wanted to print vacation pictures on 8.5 x 11 photo paper. In order to do that I had to open a document and insert the images in it. In order to print, I had to save the page in RTF. It printed but why won't it print without pictures?

This is too weird for words.

#4 garmanma

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Posted 10 November 2008 - 12:54 PM

When you reinstalled the software, did you use the disk that came with the printer? Try it again, using an updated driver from Canon's support site
Mark
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#5 rikki

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Posted 10 November 2008 - 01:09 PM

I used the disk.

#6 rikki

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Posted 12 November 2008 - 11:00 AM

When you reinstalled the software, did you use the disk that came with the printer? Try it again, using an updated driver from Canon's support site


Well, I finally figured it out. It was in my Word 2007 settings. Go to Word Options/Advanced "When printing this document", uncheck "Print Only Data from a Form" and make sure to click the down arrow and choose "All New Documents"

I've sweated over this for a couple of weeks now. I would normally not say anything for sheer shame but if I can help just one person from the same grief, it will be worth it.

Thank you for your time and suggestions.

#7 garmanma

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Posted 12 November 2008 - 11:51 AM

By all means. Thank you for sharing the fix
Mark
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