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Removal of XP Antivirus 2009


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#1 deeclark

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Posted 05 November 2008 - 05:25 PM

The wife downloaded XP Antivirus 2009 on her personal laptop. Initially, I downloaded Malwarebytes to remove the program which always worked in the past. However, this program seems to be more advanced and will not go quietly. Since she has downloaded the program, I am unable to gain access to the task manager, D drive, or screen properties. When I attempt to run the Malwarebytes anti malware program, it always freezes and locks up the computer. Of course, I constantly get the low memory warning because XP 2009 is running all the time. Now, everyday, it gets harder and harder to even boot the PC. Any advice or fixes would be greatly appreciated as if I don't resolve this soon, I'll have to let her use my baby......

HP Pavilion ze 4400
Windows XP HE SP2

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#2 rigel

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Posted 05 November 2008 - 09:17 PM

I'll have to let her use my baby......

Prenup required with use :thumbsup:

Let's try this. Please update Malwarebytes, but do not run it yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Run Malwarebytes

On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Reboot your computer into normal mode.

Rerun Malwarebytes in normal mode. Please scan with the settings as above. Be sure you post both logs.

"In a world where you can be anything, be yourself." ~ unknown

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#3 deeclark

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Posted 05 November 2008 - 10:37 PM

Thank you for your reply Rigel. For some reason, the OS won't let me start in safe mode. When I highlight "safe mode" it asks me to select the operating system to start (only choice is Microsoft Windows XP Home Edition). It also says for trouble shooting and advanced startup options for windows, press F8 (I should note that Safe Mode is in blue print but does note give me the option to select it). When I do that (select F8), it takes me back to the original option to start in safe mode.

(original screen)

Windows Advanced options menu
please select an option:

safe mode
safe mode with networking
safe mode with command prompt

enable boot logging
enable vga mode
last known good configuration (your most recent setting that worked)
directory services restore mode (windows domain controllers only)
debugging mode
disable automatic restart on system failure

start window normally
reboot
return to os choices menu

use the up and down arrow keys to move the highlight to your choice.

#4 deeclark

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Posted 05 November 2008 - 10:46 PM

I apoligize, I don't mean to come off like an idiot. I should have also stated that when I go to start it in safe mode, it boots up normally anyway. And of course, malwarbytes starts the scan, finds about 200 objects infected, then freezes and states it encountered a problem and has to close.l

#5 deeclark

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Posted 05 November 2008 - 11:14 PM

Update! When the pc attempts to start in safe mode, it cycles through the process and then shuts off. It reboots and takes me back to the screen to start in safe mode. Everytime I choose safe mode now, it does the same thing.




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