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something took over I can't use recovery disk or system restore


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7 replies to this topic

#1 salguy

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Posted 04 November 2008 - 04:33 PM

all system restore points are gone..I try recovery disk and a box appears and says i can't do that.. then a box appears with only an a prompt appears.. I click start then help and support and a box appears saying it can't find HELPCTR.EXE BUT it has a single quote mark on front and back.. I would be thankful for any ideas

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#2 garmanma

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Posted 04 November 2008 - 05:15 PM

I am moving this to Am I Infected for now
Are you able to run Windows? What applications? Can you get online?
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#3 salguy

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Posted 04 November 2008 - 05:52 PM

hello thank you for reply.. I can use computer but something hase done damage to files i think.. I tried to use tech-in-a-box and it said files were missing or damaged.. in the last week I have done..catchme.exe, superantispyware, drweb-cureit.exe, malwarebytes, spybot, avast,and windows defender scans... they have helped. and i can use machine, but it stops me from useing any program to do a system recovery.. thanks again for any help

#4 garmanma

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Posted 04 November 2008 - 07:45 PM

Before we make any decisions run Malwarebytes again. Update Mbam and post the results, please
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#5 salguy

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Posted 04 November 2008 - 08:45 PM

thanks for the reply.. Malwarebytes' Anti-Malware 1.30
Database version: 1358
Windows 5.1.2600 Service Pack 3

11/4/2008 8:37:56 PM
mbam-log-2008-11-04 (20-37-56).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 90259
Time elapsed: 37 minute(s), 56 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 garmanma

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Posted 04 November 2008 - 09:28 PM

Your log looks clean. How does the computer run?
Besides System Restore what else did you try to run? The computer's recovery disks? Is that what was giving you those pop-up windows?
What is the make and model of your computer?
Mark
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why won't my laptop work?

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#7 salguy

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Posted 04 November 2008 - 10:14 PM

thank you for trying to help.. I tried to search for tech-in-a-box to restore the missing or damaged files and the search was empty. i found in on D drive and installed it but it is disable. whatever i try to do it says i am missing that file . i tried to create restore backup but i am missing (createu.vfd) cannot be found.. the computer is about 8yrs old and is a SYSTEMAX amd athlon ?? if that helps.

Edited by garmanma, 05 November 2008 - 03:41 PM.


#8 garmanma

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Posted 05 November 2008 - 03:58 PM

Combofix logs are not to be posted outside the HJT forum. Instead of closing this thread, I removed the log

create.vfd) and i found in on D drive


I believe the .vfd file is an image file from the recovery partition, which would be D:
It's also my belief that the recovery partition is damaged beyond repair. The only fixes I can see is to obtain an original Windows CD disk (not from the computer manufacturer) and try SFC /scannow to try and replace missing files. Allthough I have a hunch that the .vfd file is from the software used to make a backup image. If that's the case, you need to do a fresh install of Windows.

I you are skeptical of my opinion and want to continue scanning I suggest you follow the HJT preparation guide:
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
Then post, not here, but in the proper forum:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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