I have a shield in the systray that blinks back and forth from red with a white x to blue with a white question mark. I have been unable to get rid of it using symantec 11.0.3001-2224 with current updates. Also, and I think the underlying problem is that sometimes my browser will redirect when I click on a item after a google search. My hypothesis for how I got the current item is when it redirected me to some other site, it downloaded this new one on my computer.
Please let me know what else you need. I appreciate any help I can get.