Posted 04 November 2008 - 07:09 AM
i am a new user, and since past week my laptop has not been operating correctly. I am not a techie person, but feel I am fairly good with computers in general, but this problem I have is a strange one.
I am using a Dell Inspiron on Vista, and recently every time I start up my laptop, I see the big Dell logo load up as normal, and then it goes to the blue updates screen, and then runs the timer saying 'update 1 of 3' and it will run up to nearly 100% complete for the first update and then the laptop will turn off by itself, restart and then its back to the same updates screen again. This will keep happening continuously each time I switch the system on. Its nothing to do with the power either as this happens even when its plugged in.
One time I actually switched it on (after it being off for 3 days) and it loaded onto the normal Windows menu screen, and I instantly loaded my Kaspersky software to run a scan, which it started, and then the laptop shut down and then again back to the blue updates screen, which it has been doing constantly since then.
I even tried the Diagnostics scan which you do on start up by pressing F12 (I think), which didn't come up with any problems, and then when Diagnostics scan was finished, it again went back to the blue updates screen.
I even tried pressing Ctrl + F11 on switching on the laptop, trying to get it to erase everything and go back to factory standard, but even that wasn't working. I don't mind losing any data on it, as most of my files are kept on my hard drive.
I am lucky I can check internet at work, but we can't go on the internet at home or do anything else.
I don't know what else to do, as I didn't take out the Dell cover, and don't want to spend money getting it fixed at a clinic. I am fed up!!! Anyone with any advice, please!??