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unable to uninstall or repair symantec, safety.live scans freeze


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6 replies to this topic

#1 jbfunkflex

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Posted 03 November 2008 - 07:13 PM

I got an error message saying "vfind.exe- corrupt file", I've also had a screen pop us saying run checkdisk utility. When i run safety.live.com scans it finds errors and then freezes. My computer is now frequently freezing. I am unable to uninstall or repair my symantec endpoint protection. When I try to access restore points i choose a date, click next, it tells me to click next again if i'm sure I want to restore and then when i click next nothing happens. Any advice?

Edited by jbfunkflex, 03 November 2008 - 07:15 PM.


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#2 jbfunkflex

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Posted 06 November 2008 - 08:59 PM

Do I have to add anything else information wise? How long does it typically take to get help? THANKS!

My antivirus somehow just picked up and cleaned a trojan.virantix but i'm unable to repair delete my symantec and computer still freezes frequently

Edited by jbfunkflex, 06 November 2008 - 09:56 PM.


#3 boopme

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Posted 06 November 2008 - 11:16 PM

Can you run this scan and post its results?

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
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#4 jbfunkflex

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Posted 07 November 2008 - 09:29 PM

I also just found these viruses using microsofts scan they were unable to be cleaned trojan:win32/sudietB and Trojan:winNT/tib-gen!A

I'm going to run the scan you posted now. Thanks!

#5 jbfunkflex

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Posted 07 November 2008 - 09:50 PM

Malwarebytes' Anti-Malware 1.30
Database version: 1373
Windows 5.1.2600 Service Pack 2

11/7/2008 9:51:07 PM
mbam-log-2008-11-07 (21-51-07).txt

Scan type: Quick Scan
Objects scanned: 56573
Time elapsed: 12 minute(s), 54 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\Interface\{609f107d-88ee-4d19-b56f-6c21a3e9dc1f} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\{da927154-cc3a-41a7-9246-ce35fe2e6477} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\antispywarexp2009 (Rogue.AntispywareXP) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\sysdivx.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Jimmy\Application Data\Microsoft\Internet Explorer\Quick Launch\AntiSpywareXP2009.lnk (Rogue.Antispyware) -> Quarantined and deleted successfully.

#6 jbfunkflex

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Posted 08 November 2008 - 06:14 AM

I ran the safety.live.com scan again after running the MBAM scan and it is still finding and unable to clean the Trojan:Win32/SudietB and the Trojan:WinNT/Tib.gen!A

#7 jbfunkflex

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Posted 09 November 2008 - 12:38 AM

I'm also still unable to uninstall, repair, or remove my symantec antivirus. Thanks in advance for any help.




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