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HP LaserJet 5N Won't Print in Vista


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#1 EducatedGuess

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Posted 02 November 2008 - 10:36 PM

Howdy. I just bought an HP laptop from Circuit City. It will not print to my ancient but awesome HP LaserJet 5N. I get an "ERROR" message every time I try to print. I've uninstalled the printer four time -- same deal. I went to HP.COM for new drivers, but they said they are built into Vista.

This laptop was a gift for my wife, but I refuse to keep it if it won't print to this workhorse printer. Circuit City has a 15% return-to-stock policy on opened computers, so now I'm fighting with them.

I called HP tech support and talked to both laptop and printer support, and they have no solutions.

Anyone out there encounter this before?

Thanks,
Scott

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#2 Glunn11

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Posted 03 November 2008 - 11:25 AM

Hey EducatedGuess, welcome to BC!
I'm sure many people, including myself, would like to know the exact contents of your error message. Please post them when you get the chance. :thumbsup:

#3 garmanma

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Posted 03 November 2008 - 11:45 AM

I called HP tech support and talked to both laptop and printer support, and they have no solutions.


Found this one on their support site:
http://h20000.www2.hp.com/bizsupport/TechS...p;swEnvOID=2093

Apparently you click on the link and it directs you to the proper driver

Edited by garmanma, 03 November 2008 - 11:49 AM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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