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Fake Windows Security Alert Virus


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#1 Jay Dubya

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Posted 02 November 2008 - 02:23 PM

Ive somehow ended up with the fake window security alert virus. Ive run Spyware Doctor and Super Anti Spyware remover and at first the combination of those two seemed to have removed it (the desktop icon dissappeared). However, the system try icon remains and ocassionally pops up to alert me that "Your computer may be at risk. Automatic updates is turned off. Click this balloon to fix problem." So I went into safe mode and ran Smitfraud Fix accordingly however it did not solve my problem, so Im coming to the experts.

Any suggestions would be greatly appreciated.
Thanks!
John

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#2 garmanma

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Posted 02 November 2008 - 04:02 PM

Start with this:


Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#3 Jay Dubya

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Posted 02 November 2008 - 04:41 PM

Thanks for helping me out - I appreciate you looking into this for me.

Here's the MBAM Log:

Malwarebytes' Anti-Malware 1.28
Database version: 1143
Windows 5.1.2600 Service Pack 3

11/2/2008 3:31:31 PM
mbam-log-2008-11-02 (15-31-31).txt

Scan type: Full Scan (C:\|)
Objects scanned: 107610
Time elapsed: 32 minute(s), 12 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 garmanma

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Posted 02 November 2008 - 04:52 PM

So how is it running now?
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#5 Jay Dubya

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Posted 02 November 2008 - 04:59 PM

The computer seems to be running okay, but I still have that icon in my system tray. Any suggestions on how to remove it? I'd sure like to get rid of it so that someone in the house doesnt end up clicking on it. Do you think, now that Ive run MBAM, that a simple restart might be all it takes? Let me know what you think my next step shopuld be.
Thanks again!

#6 garmanma

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Posted 02 November 2008 - 06:30 PM

Please reboot and post back
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#7 Jay Dubya

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Posted 02 November 2008 - 07:36 PM

Ive rebooted and the icon remains. It popped up and stated "Your computer might be infected. No firewall is turned on. Automatic updates is turned off. Click this balloon to fix problem." Im afraid if I click on it that its going to unleash other (worse) problems for me like Antiivirus 2009 or something. As I stated before, Ive run all my spyware/antivirus programs and yet nothing seems to be getting rid of this thing. I cant think of any other options. Can you? Again, I appreciate your help. Lookig forward to your next suggestion because Im all out of ideas.

#8 Budapest

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Posted 02 November 2008 - 07:41 PM

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#9 Jay Dubya

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Posted 02 November 2008 - 07:49 PM

Here's a bit of helpful information. I was not here when the problem first occurred. I got a phone call from my wife who told me what had happened so I told her to run our programs. Anyway, long story short is that Ive been talking to her since my last reply to you and I now know that the desktop icon that either Spyware Doctor or Super Antispyware got rid of was actually delself. Knowing that, what do you suggest?

Sorry I didnt have this part of the story when I first posted.

#10 Jay Dubya

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Posted 02 November 2008 - 08:13 PM

Okay, Ive grilled her for all the inforamtion and heres what Ive got. As she began running one of the programs, either Super Antispyware Remover OR Spyware Doctor, (she doesnt remember which one) she got a pop up of some sort (and of course doesnt remember exactly what it said).

Since I last posted, I googled delself (on a different computer) and was reading other's ideas regarding how to remove. One persons post I looked at mentioned a pop up HE received as he was running MBAM. I asked my wife to read what he said his pop up stated and she said the wording is very, VERY close maybe even exact. Here's what it said: "Files that are required for Windows to run properly have been replaced by unrecognizable versions. Windows must restore the original versions of these files." And it asked for the Windows CD to be inserted. However, before she could do ANYTHING at all the prgram started running and the pop up disappeared.

Ive asked if there is ANYTHING else she should be telling me and she assures me there is not. Im assuming this is ALL there is to the story.

Once again, Im sorry I didnt know all of this when I first posted.

Waiting for your further instructions. Thanks a million!

#11 Budapest

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Posted 02 November 2008 - 08:17 PM

Did you actually run a scan with SuperAntiSpyware and did it find anything?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#12 Jay Dubya

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Posted 02 November 2008 - 08:25 PM

Here is the log from the scan she ran earlier today. I have NOT run another scan since.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 11/02/2008 at 12:12 PM

Application Version : 4.21.1004

Core Rules Database Version : 3618
Trace Rules Database Version: 1603

Scan type : Complete Scan
Total Scan Time : 00:20:29

Memory items scanned : 503
Memory threats detected : 0
Registry items scanned : 5477
Registry threats detected : 6
File items scanned : 22246
File threats detected : 4

Adware.Vundo Variant/Rel
HKLM\SOFTWARE\Microsoft\RemoveRP
HKLM\SOFTWARE\Microsoft\MS Track System
HKLM\SOFTWARE\Microsoft\MS Track System#Uid
HKLM\SOFTWARE\Microsoft\rdfa
HKLM\SOFTWARE\Microsoft\rdfa#F
HKLM\SOFTWARE\Microsoft\rdfa#N

Rogue.XP AntiSpyware2009-Trace
C:\Documents and Settings\BlackJack\Desktop\delself.bat

Adware.Tracking Cookie
C:\WINDOWS\system32\config\systemprofile\Cookies\blackjack@wmvmedialease[1].txt

Trojan.MSANSSPC
C:\WINDOWS\SYSTEM32\MSANSSPC.DLL

Trojan.Dropper/CPX
C:\WINDOWS\SYSTEM32\WPV756.CPX

#13 Budapest

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Posted 02 November 2008 - 08:27 PM

Please run another SuperAntiSpyware scan in Safe Mode.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#14 Jay Dubya

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Posted 02 November 2008 - 08:40 PM

In safe mode if I double click the Super Antispyware icon I get the following pop up: The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact you support personnel for assistance." If I right click the icon and chose to run it I get a pop up that states "A device attached to the system is not functioning".

#15 Budapest

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Posted 02 November 2008 - 08:47 PM

Try this scan instead:

http://www.bleepingcomputer.com/forums/t/131299/how-to-use-sdfix/
The power of accurate observation is commonly called cynicism by those who haven't got it.

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