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Completetala winRAR Virus


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#1 Mel_H

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Posted 02 November 2008 - 04:26 AM

I know there are a fair few of these and i have attempted to read them and find my own solution
but i dont know too much about virus's
So far i have been able to remove the 'Completetala' Pop-Up box with the message 'hehehehehehee' inside
but my internet still wont work for many websites, and whenever i open it, it comes up with the Microsoft Security Centre, telling me i need to download AntiSpyware
and the free scan tells me i have been infected by 'Completetala'
But i dont want to have to pay for something off a website and possibly get something worse and lose money
I cant figure it out and its incredibly frustrating because i only got this new computer a few days ago :thumbsup:

please help me!
Thanks, Mel

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#2 starcraftmaster

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Posted 02 November 2008 - 08:11 AM

download a anti spyware from download.com
try spy bot and malwarebytes
and scan

#3 garmanma

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Posted 02 November 2008 - 03:54 PM

Welcome to BC.
Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#4 Mel_H

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Posted 02 November 2008 - 07:57 PM

This is the log from yesterday, which successfully removed to pop-up boxes...

Malwarebytes' Anti-Malware 1.30
Database version: 1355
Windows 5.1.2600 Service Pack 2

11/2/2008 7:44:24 PM
mbam-log-2008-11-02 (19-44-24).txt

Scan type: Full Scan (C:\|)
Objects scanned: 89578
Time elapsed: 17 minute(s), 39 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Explore (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\explore.exe (Trojan.Agent) -> Delete on reboot.



But i posted this after that happened and my internet still will not work for various websites, and still shows the microsoft security page as the home page...

This is todays log


Malwarebytes' Anti-Malware 1.30
Database version: 1355
Windows 5.1.2600 Service Pack 2

11/3/2008 11:53:10 AM
mbam-log-2008-11-03 (11-53-10).txt

Scan type: Quick Scan
Objects scanned: 56939
Time elapsed: 4 minute(s), 5 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Please help me with getting the internet working again and my computer back to normal
NEVER USING CNET AGAIN!!!

#5 garmanma

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Posted 02 November 2008 - 08:18 PM

Reboot your computer and run it one more time.
Nothing wrong with cnet-download .com. You just have to remember to download to the Desktop and scan with your AV before installing
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#6 Mel_H

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Posted 02 November 2008 - 08:29 PM

I have re-booted twice last night after the first scan and removing what was infecting the computer
and scanned again both after reboot, and once turning the computer on again this morning
nothing is showing up but the internet still wont work

#7 garmanma

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Posted 02 November 2008 - 09:04 PM

Is your browser IE?
Try running Mbam in Safemode

Edited by garmanma, 02 November 2008 - 09:10 PM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#8 Mel_H

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Posted 04 November 2008 - 12:22 AM

The internet still wont work
is there any other virus scanner, or someone else that could assist?

#9 Budapest

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Posted 04 November 2008 - 12:36 AM

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#10 Mel_H

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Posted 05 November 2008 - 07:07 AM

Thanks for the help Budapest!
but unfortunately, the internet still isnt working
the super anitspyware picked up no infected objects, so obviously, had nothing to remove
I really am not sure what further i can do apart from take the computer for repair
have tried so many solutions which seemed to have worked for others in my situation but hasnt worked for me

#11 smusalli

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Posted 05 November 2008 - 08:41 AM

did you look at your host file under C:\WINDOWS\system32\drivers\etc\hosts

you might have to fix this file

#12 Budapest

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Posted 05 November 2008 - 04:03 PM

Log on as an administrator, go Start > Run and type: "cmd". In the window that appears type: "netsh winsock reset". When the program is finished, you will receive the message: "Successfully reset the Winsock Catalog. You must restart the machine in order to complete the reset." Close the command box and reboot your computer.

Go Start > Run > type: "cmd" In the window that appears type: "ipconfig /flushdns". Close the command box.

Go Start > Control Panel > Network Connections. Right click on your default connection, usually Local Area Connection or Dial-up Connection if you are using Dial-up, and and choose Properties. Double-click on the Internet Protocol (TCP/IP) item. Select the radio button that says "Obtain DNS servers automatically". Reboot. Warning: Some Internet Service Providers need specific DNS settings. You need to make sure that you know if such DNS settings are required before you make this change.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#13 Mel_H

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Posted 06 November 2008 - 03:09 AM

Thanks again for trying to help Budapest
i tried this and still, the internet will not allow me to open websites such as

google.com
gmail
myspace
facebook
photobucket
etc etc

and various other websites, and i still dont know the issue
Its getting to be a real pain!

#14 garmanma

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Posted 06 November 2008 - 12:03 PM

Thanks again for trying to help Budapest
i tried this and still, the internet will not allow me to open websites such as

google.com
gmail
myspace
facebook
photobucket
etc etc

and various other websites, and i still dont know the issue
Its getting to be a real pain!



Just for clarification, You cannot open certain sites or all sites?
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#15 Ellisbodds

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Posted 06 November 2008 - 03:29 PM

go to windows/system32/drivers/etc and then delete anything that has "hosts" in the name. this should allow you to go to the websites you want to go to. hope this helps




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