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XP won't start - BSOD - driver problem?


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#1 giovannicosta

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Posted 01 November 2008 - 05:01 AM

So, I bought a webcam today, installed evrything fine, camera worked, now i restarted my pc and it gets to the part where is says.. windows wasn't shut down properly

start in safe mode
...
...
last known good conf.

start windows normally


tried safe mode, last know goof conf and normally - shows the windows logo with the progress bar - it goes round one and a half times approx. and then a BSOD flashes for a fraction of a second and pc restarts and whole process starts again.

I'm guessing it's a problem with the camera driver but how can i get rid of it...thanks

Any help on getting back into windows appreciated...Thanks

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#2 usasma

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Posted 01 November 2008 - 06:03 AM

Can you boot to Windows with the camera unplugged?
Do you have a Windows XP installation disk?

When you get to the Safe Mode screen, there should be an option to "Disable automatic restart" or something similar. Select that and Windows will stop on the BSOD so you can write the info down.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 giovannicosta

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Posted 01 November 2008 - 06:14 AM

Thanks for your reply. I unplugged the camera and I can't boot but i do have an xp disk. No disable automatic restart option...

#4 usasma

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Posted 01 November 2008 - 07:22 AM

You may want to try the following commands in the Recovery Console ( http://www.bleepingcomputer.com/tutorials/how-to-install-the-windows-xp-recovery-console/ ):

FIXMBR
FIXBOOT
CHKDSK /R


But I suspect that you'll need to use the DISABLE command to disable the webcam's drivers/services in order to stop it from loading. You'll have to provide more information about the system that you're using and the make and model of the webcam for use to make any suggestions about that.

If that doesn't help, then the next step would most likely be a repair install of Windows XP (it's supposed to leave your data and programs intact - but I'd suggest backing up anyway). If you have Internet Explorer 7 installed, read this first: http://support.microsoft.com/?kbid=917964 Then the repair install procedure is located here: http://www.michaelstevenstech.com/XPrepairinstall.htm
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 usasma

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Posted 01 November 2008 - 08:48 AM

Also, you may want to get more information from the BSOD. In particular, if it mentions a file name, this may save you a lot of work. Here's a link on how to find more info: http://www.bleepingcomputer.com/forums/top...tml#entry409491
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 giovannicosta

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Posted 01 November 2008 - 11:32 AM

Thanks, this worked:

CHKDSK /R

#7 usasma

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Posted 01 November 2008 - 04:21 PM

I'm glad that it worked for you. Thanks for letting us know!
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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