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"Windows Explorer has encountered a problem and needs to close...."


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3 replies to this topic

#1 misterbean

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Posted 31 October 2008 - 11:05 PM

Hi,

Lately, when I access my folder(s) contain flv videos whose capacity under 1 MB (maybe), an error message appears "Windows Explorer has encountered a problem and needs to close...." I've scanned for viruses with PCMAV (updated) and ClamWin (newer & updated); virus-free. Well, the problem wasn't used to happen.

How to solve this problem?


Thanks.

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#2 ~PrEmIuM~

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Posted 01 November 2008 - 04:19 AM

Run a scan with Malware Bytes Anti-malware ( http://www.malwarebytes.org ) and SAS ( http://www.superantispyware.com ) if they dont detect anything, then do this: Download Process explorer http://technet.microsoft.com/en-us/sysinte...s/bb896653.aspx and expand& attach explorer.exe content....

#3 hamluis

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Posted 01 November 2008 - 08:24 AM

http://support.microsoft.com/kb/293623

http://www.helpwithwindows.com/techfiles/e...er-crashes.html

http://www.bleepingcomputer.com/forums/t/47002/windows-explorer-has-encountered-a-problem-and-needs-to-close/

Louis

#4 oldhippie

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Posted 01 November 2008 - 12:56 PM

Windows XP Explorer has a 'feature' to provide a preview in the Details box on the left of the file you have selected, if itís supported. Image files, HTML pages, video clips, MP3s, etc are all previewed (even with the folder view open).

If you have a large movie clip and it either is corrupt (ie. no index from a partial download) or it uses an unsupported codec, then Explorer tries to load the whole file. This can slow your computer a lot and prevent deleting/renaming/moving/etc the file until itís finished.

Simply do the following:
  • Click Start, then Run, type regsvr32 /u shmedia.dll and click "Ok".
  • A window will pop up saying that the file has been unregistered successfully. (If you don't receive this window, or the window gives an error, then please post that in your reply.)
  • Reboot your computer and see if the problem persists.

The hippiefreakcomputergeek
William Johnson MCDST
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