Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


"Windows Explorer has encountered a problem and needs to close...."

  • Please log in to reply
3 replies to this topic

#1 misterbean


  • Members
  • 11 posts
  • Local time:05:18 PM

Posted 31 October 2008 - 11:05 PM


Lately, when I access my folder(s) contain flv videos whose capacity under 1 MB (maybe), an error message appears "Windows Explorer has encountered a problem and needs to close...." I've scanned for viruses with PCMAV (updated) and ClamWin (newer & updated); virus-free. Well, the problem wasn't used to happen.

How to solve this problem?


BC AdBot (Login to Remove)


#2 ~PrEmIuM~


  • Members
  • 192 posts
  • Gender:Male
  • Location:Latvia!!
  • Local time:12:18 AM

Posted 01 November 2008 - 04:19 AM

Run a scan with Malware Bytes Anti-malware ( http://www.malwarebytes.org ) and SAS ( http://www.superantispyware.com ) if they dont detect anything, then do this: Download Process explorer http://technet.microsoft.com/en-us/sysinte...s/bb896653.aspx and expand& attach explorer.exe content....

#3 hamluis



  • Moderator
  • 56,553 posts
  • Gender:Male
  • Location:Killeen, TX
  • Local time:04:18 PM

Posted 01 November 2008 - 08:24 AM





#4 oldhippie


  • Members
  • 35 posts
  • Gender:Male
  • Location:Frankfort, KY(by way of FL)
  • Local time:05:18 PM

Posted 01 November 2008 - 12:56 PM

Windows XP Explorer has a 'feature' to provide a preview in the Details box on the left of the file you have selected, if itís supported. Image files, HTML pages, video clips, MP3s, etc are all previewed (even with the folder view open).

If you have a large movie clip and it either is corrupt (ie. no index from a partial download) or it uses an unsupported codec, then Explorer tries to load the whole file. This can slow your computer a lot and prevent deleting/renaming/moving/etc the file until itís finished.

Simply do the following:
  • Click Start, then Run, type regsvr32 /u shmedia.dll and click "Ok".
  • A window will pop up saying that the file has been unregistered successfully. (If you don't receive this window, or the window gives an error, then please post that in your reply.)
  • Reboot your computer and see if the problem persists.

The hippiefreakcomputergeek
William Johnson MCDST
The purple letters are links to click on

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users