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Please Help Me


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7 replies to this topic

#1 Terry D.

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Posted 31 October 2008 - 07:30 PM

Greetings..

I need help with my computer, and I came across this forum. Basically heres the problem. I use Windows XP if thats any help... I opened something I probably shoud have left alone and it's made my computer a MESS. I turn my computer on I get some error message before I get to the user select screen.


It reads this


--------------------------------------------------------
logonui.exe- Application Error


The instruction at "0x005e0433" referenced memory at "0x005e0433". The memory could not be "written"

Click "OK" to terminate the program
Click "CANCEL" to debug the program
--------------------------------------------------------

No matter if you click "OK", "CANCEL", or "X" it out, it still pops up. If you click any of them about 6-7 times each it then takes me to a password screen, as if you were to hibernate then turn your computer on... Never takes me to the screen to choose My account, or the Guest account. So even when I decide to log in with my password, all that comes up is my wallpaper. No icons, no toolbars, nothing. I've waited and waited and waited, and still nothing comes up. There are a couple other error screens that pop up but I don't have access to them to copy what they say.

It's basically been a living hell not being able to talk to my friends, check email, facebook, etc.

Please let me know if there is anything I can do to fix this.


Thanks very much!!

I also failed to mention, that at one point it did bring my screen up. I did a 3 hour virus scan, removed everything and it looked great... but when I re-started it was back to the problems.

Edited by KoanYorel, 31 October 2008 - 07:41 PM.
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#2 garmanma

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Posted 31 October 2008 - 08:19 PM

I doubt if it's an infection, but it's still not good
Can you boot into Safemode? Do you have a Windows CD?
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#3 Terry D.

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Posted 31 October 2008 - 08:36 PM

I doubt if it's an infection, but it's still not good
Can you boot into Safemode? Do you have a Windows CD?



I tried safemode, but it does the exact same thing. As for the windows CD, I'm not 100% sure on that.


EDIT: I have these 2 discs. A Red one that says "Operating System" and one that says "Drivers & Utilities"... but I have no idea what to do.

Edited by Terry D., 31 October 2008 - 08:45 PM.


#4 garmanma

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Posted 31 October 2008 - 09:54 PM

We're going to move this to the XP forum

logonui.exe is a key Windows component and you might have to reinstall XP.

You can try removing your memory and use just one at a time to see if you have a damaged module.
you can also download Memtest86 and burn to a disk, boot to it and run diagnostics on the memory:
You will need an ISO burning program to do that
http://www.memtest.org/

You can also go to the support site for the manufacturer of your hard drive and download their diagnostic utility

Edited by garmanma, 31 October 2008 - 09:54 PM.

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#5 Terry D.

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Posted 31 October 2008 - 10:45 PM

What would be the best, and easiest way for me to do this?? I'm not really that computer savvy.

#6 garmanma

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Posted 01 November 2008 - 10:18 AM

What would be best is a reinstall of the OS, but you'll lose everything on your computer
Mark
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Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#7 Terry D.

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Posted 01 November 2008 - 12:25 PM

What would be best is a reinstall of the OS, but you'll lose everything on your computer



Really not too worried if I were to lose my stuff. To be completely honest, the only thing that would piss me off would be losing the play count on my iTunes. I was lucky enough after playing around to get it up in safe mode, and do a restore so I can access my stuff again and copy it, but it screwed my wi-fi up.


I ran the "Drivers & Utilities" Disc, and all tests passed. However the OS Disc only appears to be a DVD??

#8 garmanma

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Posted 01 November 2008 - 12:49 PM

What is the make and modrl of your computer?
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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