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BSOD upon restart


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#1 theowner6

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Posted 31 October 2008 - 12:46 PM

Hello. I'm not a first-time reader here, but I've got all types of computer problems right now and I'd figure it's time to start posting about it. I'm running XP on a Dell Dimension 8400. I read about the "one problem, one post" rule, but I'll just go ahead and run down everything I've gone through and try taking it one step at a time.

I have that smitfraud virus. I discovered this from getting those popups that say "you computer is infected!". Upon further examination, I also have the homepageonweb, mssmgr, vundo, and zlob trojans, and also, somewhere along the line, something ate up most of my .mp3's; they all sound choppy and scrambled in itunes and WMP won't even play them at all. Not sure if it's all correlated to that smitfraud thing, but they all need to be taken care of. I ran smitfraudfix and it didn't work; maybe it's an outdated version or something (it's v2.368).

I wasn't sure if running a system restore to a point where I didn't have this virus would solve all the problems, but I figured it wouldn't hurt. Except there's another problem: whenever I try to reboot, I get a BSOD with the following message:

Stop: C000021a {Fatal System Error}
The Windows Logon Process System process terminated unexpectedly with a status of
0X00000000 (0X00000000 0X00000000)
The system has been shut down.


And of course, since the system can't be properly shut down, it won't restore.

I'd appreciate any help and if I need to give more details, I will. Thanks.

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#2 garmanma

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Posted 31 October 2008 - 08:23 PM

It won't reboot but it is running and online, correct?
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why won't my laptop work?

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#3 theowner6

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Posted 31 October 2008 - 10:16 PM

The system restore tool automatically tries to restart the computer, leading to the blue screen. I turned the power off and on, and when it tries to boot up windows, there's just the flashing white cursor in the top left corner. I let it sit there for several hours in case that it was trying to load something, but nothing changed. Turning the power off and on again booted windows successfully, but due to improper shutdown it was not able to restore the system back to its restore point. I went through that process three times and it doesn't seem to have been a fluke.

Edited by theowner6, 31 October 2008 - 10:17 PM.


#4 boopme

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Posted 01 November 2008 - 10:15 AM

I am generally of the opinion when things like PC wont shut down properply and Restore is failing that a full format and reinstall may be the best option.
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