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Can't view or open images

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#1 scrappydappy


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Posted 04 May 2005 - 12:02 PM

I purchased a membership to a digital elements site (for scrapbooking) but the files seem to be unusable to me, and ONLY to me, since none of their other thousands of members encounters this problem and their customer service has never heard of it happening.

The files come zipped, so I unzip them like usual, and then they're all jpg or png files. The problem is when I try to browse the freshly unzipped files/folders through Windows Explorer OR through Photoshop 7 File Browser, it immediately crashes Windows Explorer or Photoshop. I get the generic "Explorer has encountered an error and must close...." error. This happens 95% of the time with jpg files, and 100% of the time with png files. And it doesn't matter what view I choose (thumbnails, list, details, etc.) Even if I click File-->Open in Photoshop...as soon as I click on one of those folders or files it immediately closes Photoshop, but I don't get any error messages.

ANY clue to why this is happening or how to fix it?? I have no spyware, viruses, or other issues. I'm running WinXP Home with 1GB ram, all updates current. I have all image files (gif, jpg, png, etc.) associated with Photoshop.

Help someone PLEASE???????

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#2 Enthusiast


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Posted 04 May 2005 - 02:28 PM

Can you open these folders with any other program capable of viewing pictures? (Like even IE?)

Try downloading Picasso from Google. See if that app will view your pics.

Edited by Enthusiast, 04 May 2005 - 02:29 PM.

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