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Trojan.Win32.Agent.wer


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11 replies to this topic

#1 halefamily

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Posted 30 October 2008 - 10:08 AM

Hi,
This morning my Zone Alarm security suite said my Dell is infected with the "Trojan.Win32.Agent.wer" virus, but there is no repair available yet. Is this true? If so, what do I do? Any advice would be much appreciated. You guys really helped us in a similar situation a few months ago. Thanks.
Sincerely,
the hales

I just wanted to add that the file name is "D:\Install.exe"

Edited by halefamily, 30 October 2008 - 10:16 AM.


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#2 Maniac

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Posted 30 October 2008 - 10:12 AM

Scan with MalwareBytes' Anti-Malware:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


Then, submit log file ESET SysInspector, to see what the situation.

Download ESET SysInspector
http://www.eset.com/download/sysinspector.php

- Start program through the SysInspector.exe
The program will collect information about the situation on your machine.
- When "inspector" is ready and log file - generated, select File> Save Log
- Confirm their wish

Choose to save the file somewhere and then upload on http://4storing.com/ (when you open the page, click on the Great Britain flag to open the page in English), then give me the link.


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#3 halefamily

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Posted 30 October 2008 - 10:23 AM

was that second suggestion re:sysinspector meant to go to me concerning trojan?

#4 halefamily

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Posted 30 October 2008 - 10:31 AM

Malwarebytes' Anti-Malware 1.30
Database version: 1340
Windows 5.1.2600 Service Pack 2

10/30/2008 11:30:11 AM
mbam-log-2008-10-30 (11-30-11).txt

Scan type: Quick Scan
Objects scanned: 54473
Time elapsed: 8 minute(s), 54 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\rhca8qj0eral (Rogue.AntivirusXP2008) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#5 Maniac

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Posted 30 October 2008 - 10:33 AM

Information about ESET SysInspector:
http://www.eset.com/download/sysinspector.php

Make a full scan with MalwareBytes' Anti-Malware. Then, I expect log of ESET SysInspector.
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#6 halefamily

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Posted 30 October 2008 - 11:24 AM

http://4storing.com/ynl0c/caec5e34beec52ca...9978e51327.html

#7 Maniac

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Posted 30 October 2008 - 11:27 AM

Make a full scan with MalwareBytes' Anti-Malware. Then, I expect log of ESET SysInspector.


Full Scan
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#8 halefamily

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Posted 30 October 2008 - 12:49 PM

Malwarebytes' Anti-Malware 1.30
Database version: 1340
Windows 5.1.2600 Service Pack 2

10/30/2008 1:49:19 PM
mbam-log-2008-10-30 (13-49-19).txt

Scan type: Full Scan (C:\|D:\|E:\|G:\|H:\|I:\|)
Objects scanned: 117961
Time elapsed: 1 hour(s), 5 minute(s), 55 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#9 halefamily

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Posted 30 October 2008 - 12:55 PM

http://4storing.com/kuy6r/062941e2c93a9692...9d22f79ea9.html

#10 Maniac

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Posted 30 October 2008 - 01:42 PM

Uninstall the Java and download the current version.
http://www.java.com/en/

In my opinion, everything else is OK!
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#11 halefamily

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Posted 30 October 2008 - 01:59 PM

Hi,
i'm wondering if this has to do with a program i am trying to install on my D drive. It is the USB driver and software for my Sony camcorder. I'll try the java thing and let you know if this solves it, but I am still getting this message from Zone Alarm anytime I put in the disk for the Sony. Could it be an infected disk? It is years old and we are just now trying to install it because we are trying to download our video before we sell the old camcorder. I'm getting all these messages that my external hard drive and its usb ports are new devices, which they aren't. Aghhhh!

#12 garmanma

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Posted 30 October 2008 - 02:10 PM

'm wondering if this has to do with a program i am trying to install on my D drive. It is the USB driver and software for my Sony camcorder. I am still getting this message from Zone Alarm anytime I put in the disk for the Sony. Could it be an infected disk? It is years old and we are just now trying to install it because we are trying to download our video before we sell the old camcorder.


Viruses can be transfered by CD, especially if used in multiple computers. Why don't you try going to Sony's support site and download the driver from there?
Mark
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