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Can not access my C drive any more... please help.


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#1 Clydesdale™

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Posted 30 October 2008 - 10:01 AM

Here's what happened:

I updated some type of flashviewer (don't remember the exact name) and it installed a nasty virus. It has now locked up my hard drive in a sense where I can not open C: drive in My Computer; it says "C:\ is not accessible. Access is denied" I tried many things and I get errors saying I need to sign in Administrator mode; I tried but it wants a password which we don't know what it is if there is one. I'm not able to do a system restore; won't let me.

We brought in our company IT guy and he can't figure out either how to open the C drive. He said I have to format my hard drive and re-install everything which I don't have a problem doing. I cannot even transfer the files I want to my external drive for backup but I am able to compress them with winrar and then can upload them to my online hard drive for temp storage. So I backed up most of what I want except for all my e-mails because I can't open incredimail; doesn't work anymore.

I can't even install software to try to fix this. I tried Smithfraud but it doesn't do much because to the same reason "you need to sign in Administrator mode"

Question to you guys is that is there anyway last attempt to possibly fix this without reformatting the hard drive?

Thanks in advance.
Clydesdale™

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#2 arcman

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Posted 30 October 2008 - 11:26 AM

It sounds as if your account got turned into a Limited account and the permissions on the hard drive were changed so you can't access them. Can you verify that your account is set to limited from Control Panel > User Accounts?

If you reboot into safe mode (F8 as the computer is booting, select safe mode from the choices), you may be able to sign in to the default Administrator account and change yourself into an admin.
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#3 Clydesdale™

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Posted 30 October 2008 - 03:25 PM

It sounds as if your account got turned into a Limited account and the permissions on the hard drive were changed so you can't access them. Can you verify that your account is set to limited from Control Panel > User Accounts?

You are correct there.... right on the money!

If you reboot into safe mode (F8 as the computer is booting, select safe mode from the choices), you may be able to sign in to the default Administrator account and change yourself into an admin.

No luck; tried that and many other ways.

Can the hard drive be restored some how with the Bootable CD? If not,I will just reformat the hard drive tomorrow and start over.
Clydesdale™

#4 raw

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Posted 30 October 2008 - 08:11 PM

Download Trinity Rescue Kit (stable 3.2):
http://trinityhome.org/Home/index.php?wpid=1&front_id=12
Burn the image to a CD. Boot the PC from the TRK CD.
Reset Admin password, run virus scan, run rootkit scan.
Shutdown and remove the CD. Reboot in Safe Mode and you
should be able to log in.
Hope that helps.

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#5 Clydesdale™

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Posted 30 October 2008 - 09:28 PM

Download Trinity Rescue Kit (stable 3.2):
http://trinityhome.org/Home/index.php?wpid=1&front_id=12
Burn the image to a CD. Boot the PC from the TRK CD.
Reset Admin password, run virus scan, run rootkit scan.
Shutdown and remove the CD. Reboot in Safe Mode and you
should be able to log in.
Hope that helps.

I will pass this over to our IT guy and let you know what happens. Thanks you.
Clydesdale™




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