Posted 30 October 2008 - 08:30 AM
A friend asked me to have a look at his computer as it had a suspected virus. To make things easier, I brought the 'box' round to my house so I could work on it at home. When it was at my friends house, he had a usb mouse plugged in and working fine but when I brought it to my house to work on it I have had to revert to using a serial(?) mouse. I have also tried his original usb mouse that was working fine and that no longer works??
The problem is that when I connect either a usb mouse or pen, I get the 'Welcome to found new hardware wizard' and choose the option to install automatically. The screen then looks as if it is copying files before showing a message saying 'cannot install this hardware. An error occured during the installation of the device' and 'The data is invalid'.
So far, I have tried running the system file checker (sfc /scannow) and also have reinstalled the drivers for the motherboard but (obviously) neither of theses have worked.
Someone has suggested it may be an issue with a registry entry?? but I am a bit out of my depth and hoped one of you good people might have a suggestion on what I can look at / try next. Thanks
(PS under guidance on another forum, I have cleared the pc off all viruses and loaded adequate protection software)