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USB Device installation Error


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#1 tranmererovers

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Posted 30 October 2008 - 08:30 AM

A friend asked me to have a look at his computer as it had a suspected virus. To make things easier, I brought the 'box' round to my house so I could work on it at home. When it was at my friends house, he had a usb mouse plugged in and working fine but when I brought it to my house to work on it I have had to revert to using a serial(?) mouse. I have also tried his original usb mouse that was working fine and that no longer works??

The problem is that when I connect either a usb mouse or pen, I get the 'Welcome to found new hardware wizard' and choose the option to install automatically. The screen then looks as if it is copying files before showing a message saying 'cannot install this hardware. An error occured during the installation of the device' and 'The data is invalid'.

So far, I have tried running the system file checker (sfc /scannow) and also have reinstalled the drivers for the motherboard but (obviously) neither of theses have worked.

Someone has suggested it may be an issue with a registry entry?? but I am a bit out of my depth and hoped one of you good people might have a suggestion on what I can look at / try next. Thanks

(PS under guidance on another forum, I have cleared the pc off all viruses and loaded adequate protection software)

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#2 hamluis

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Posted 30 October 2008 - 12:47 PM

Hi :thumbsup:.

You may have to uninstall all mouse drivers...and then reboot and allow the new one to "acclimate."

That's what I would do, using How to uninstall hidden devices, drivers, and services - Tech-Recipes.com - http://www.tech-recipes.com/windows_instal...on_tips504.html

At times, a mouse will come with drivers. I normally don't use those, but you may (if it has drivers and XP does not have appropriate drivers in its driver cache).

http://www.computerhope.com/issues/ch000548.htm

Louis

#3 dc3

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Posted 30 October 2008 - 12:59 PM

I would look in the BIOS to see if the USB mouse needs to be enabled, if it does I would also replace the CMOS battery as this would indicate that it is failing.

Do you see any errors (red X) under Universal Serial Bus Controllers in the Device Manager?

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#4 tranmererovers

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Posted 30 October 2008 - 02:26 PM

Hi and thanks for your responses.

It is not just the mouse though that is giving this error it is usb pens too and I have tried 3 of them that work perfectly well with other computers! The mouse I have tried do not have drivers supplied and install without problem on other XP computers.

There are no errors on the USB controllers.

I have no idea how to look in the bios!

tmr

#5 hamluis

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Posted 30 October 2008 - 03:46 PM

If all USB devices have problems...I'd try removing the USB controllers in Device Manager, rebooting, and then allowing them to reinstall.

Info: How to get into your computer's BIOS - http://www.cyberwalker.net/faqs/reinstall-...enter-BIOS.html

Louis




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