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Shutdown problems


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15 replies to this topic

#1 Booman

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Posted 29 October 2008 - 03:00 PM

When I click on the SHUTDOWN button in windows the pc reboots and does not shut down. How do I fix this?

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#2 Budapest

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Posted 29 October 2008 - 04:57 PM

Have a look in the Event Viewer for any errors at the time when you try to shut down.

To open the Event Viewer go to Start > Control Panel > Administrative Tools > Event Viewer. Alternately, go to Start > Run and type in "eventvwr.msc" (without the quotes) and press Enter.

Check in all the categories.

If you find an error that occurred at the time right-click on it and select properties. Copy the information in the window and post it back here. This will help us diagnose your problem.

How To Use the Event Viewer
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#3 Booman

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Posted 29 October 2008 - 06:20 PM

No. I meant that when I hit the shutdown button it reboots.

#4 hamluis

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Posted 29 October 2008 - 06:30 PM

Worth reading: http://www.aumha.org/win5/a/shtdwnxp.php

Worth knowing: http://www.windowsnetworking.com/articles_...s-Shutdown.html

It's a difficult issue to troubleshoot, with varied causes.

Louis

#5 Booman

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Posted 29 October 2008 - 07:37 PM

I had this posted before. We had a registry edit for that.

#6 Booman

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Posted 29 October 2008 - 07:46 PM

Event Type: Information
Event Source: EventLog
Event Category: None
Event ID: 6009
Date: 10/29/2008
Time: 3:46:54 PM
User: N/A
Computer: JEFF-LAPTOP
Description:
Microsoft ® Windows ® 5.01. 2600 Service Pack 3 Uniprocessor Free.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.












Details
Product: Windows Operating System
ID: 6009
Source: EventLog
Version: 5.2
Symbolic Name: EVENT_EventLogProductInfo
Message: Microsoft Windows %1 %2 %3 %4.

Explanation
The user restarted or shut down the computer by clicking Start or pressing CTRL+ALT+DELETE, and then clicking Shut Down. The message displays the Windows product information for the computer logging the message, including the product name, version, build number, service pack number, and operating system type.


User Action
No user action is required.



Version: 5.0
Component: System Event Log
Symbolic Name: EVENT_EventLogProductInfo
Message: Microsoft Windows 2000 %1 %2 %3 %4.

Explanation
The user restarted or shut down the computer by clicking Start or pressing CTRL+ALT+DELETE, and then clicking Shut Down. The message displays the Windows product information for the computer logging the message, including the product name, version, build number, service pack number, and operating system type.


User Action
No user action is required.

Edited by Booman, 29 October 2008 - 07:46 PM.


#7 Budapest

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Posted 29 October 2008 - 08:22 PM

You could try reinstalling the video driver. A lot of shutdown/hibernate problems are caused by corrupt video drivers.
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#8 Booman

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Posted 30 October 2008 - 05:36 AM

Heh. My System Restore was corrupted and I reinstalled it. And now the shutdown works. But there is one more problem




Event Type: Error
Event Source: Windows Search Service
Event Category: Gatherer
Event ID: 3013
Date: 10/30/2008
Time: 6:34:43 AM
User: N/A
Computer: JEFF-LAPTOP
Description:
The entry <C:\WINDOWS\SOFTWAREDISTRIBUTION\WUREDIR\7971F918-A847-4430-9279-4A52D1EFE18D\WUREDIR.CAB.BAK> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.



Event Type: Error
Event Source: NetBT
Event Category: None
Event ID: 4321
Date: 10/30/2008
Time: 6:35:08 AM
User: N/A
Computer: JEFF-LAPTOP
Description:
The name "WORKGROUP :1d" could not be registered on the Interface with IP address 192.168.0.13. The machine with the IP address 192.168.0.10 did not allow the name to be claimed by this machine.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 00 00 04 00 56 00 ......V.
0008: 00 00 00 00 e1 10 00 c0 ......
0010: 01 01 00 00 01 00 00 c0 .......
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........



Event Type: Warning
Event Source: BROWSER
Event Category: None
Event ID: 8021
Date: 10/30/2008
Time: 6:34:06 AM
User: N/A
Computer: JEFF-LAPTOP
Description:
The browser was unable to retrieve a list of servers from the browser master \\YOUR-27E1513D96 on the network \Device\NetBT_Tcpip_{68CF02D5-FC2C-4AAB-91A8-052D103367FD}. The data is the error code.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 35 00 00 00 5...

Edited by Booman, 30 October 2008 - 05:36 AM.


#9 Budapest

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Posted 05 November 2008 - 04:53 PM

Can you explain in more detail what your remaining problem is.
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#10 Booman

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Posted 05 November 2008 - 04:57 PM

When I go to START/Turn Off COmputer button.

I hit the Shutdown button. Instead of shutting down the computer reboots. I disabled the Automatic Reboot setting and it did not do anything

#11 Budapest

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Posted 05 November 2008 - 05:04 PM

Do you have Roxio Easy CD Creator?

http://support.microsoft.com/kb/311806
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#12 Booman

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Posted 05 November 2008 - 05:05 PM

No I do not.

#13 Budapest

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Posted 05 November 2008 - 05:10 PM

Try checking your power management and BIOS settings for any wake on LAN, USB, modem, mouse, etc settings and disable them all.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#14 Booman

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Posted 27 November 2008 - 09:40 PM

None there sir.

#15 Galadriel

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Posted 27 November 2008 - 10:59 PM

This may be a long shot, but this is a laptop right? According to the event logs you posted...

Control Panel - Performance and maintenance - Power Options. Advanced tab. What are the three options at the bottom where it says Power Buttons?
Any of them set to Stand By? Try setting those to Shut Down and see.
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