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Norton Internet Security - Wont open! Wont uninstall?! Virus?

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4 replies to this topic

#1 heather914


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Posted 29 October 2008 - 04:53 AM


I've had SO much trouble with my Norton Internet Security of late. I've used the program for three years now with no dramas however, around a week ago it started only wanting to open when it felt like it! Then a few days later our computer received the virus backdoor.tidserv. I believe its been removed as I have used Malwarebytes and SDFix. Everything is now back on track EXCEPT Norton! When Norton started running its live update program it simply shutdown - never to start up again only stating - 'this norton product won't open' lol, thats it. It did have a download link to Symantec's website however, it has done nothing. Still not opening I wanted to uninstall HOWEVER, it freezes on the uninstall! I tried the Norton Removal Tool (lol FROM Symantec) however, this for some reason wont allow me to download stating something about Ports FTP.. I hae no idea about all that. So, I'm now here .. If somebody has an idea ANY WHICH WAY to tackle this be it a better program to get rid of Norton or.. how to fix the ports .. maybe I have a virus I dont know about??

HELP! please... Also, if I do go around getting rid of Norton would anyone know a free internet security system to tie me over til I get to the shops??


Edited by heather914, 29 October 2008 - 04:55 AM.

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#2 hamluis



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Posted 29 October 2008 - 07:26 AM

Hi :thumbsup:.

Symantec is not the only company which makes malware-defense programs which are effective, I used NAV, NIS, and NSW for about 6 years as I experimented with programs.

First thing you need to do is remove NIS, using the Norton Removal Tool - http://service1.symantec.com/Support/tsgen...;pkb=sharedtech

There are any number of free AV programs and free firewalls which do the job. I believe that this forum has a list of such, if not...just Google and read.

Did you try just...uninstalling via Add/Remove Programs?


#3 twentycats


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Posted 29 October 2008 - 04:16 PM

Actually, you cannot uninstall Norton products simply through Add/Remove programs . So, yes, you need the removal tool. But further, you might want to get into your services menue and see if it's been disabled. If you have other firewalls, they may also be interfering with your Norton. Check these things before re-installing - or better yet get AVG !

#4 mme


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Posted 29 October 2008 - 04:38 PM

use avast


Avg wont be the same in a few months
think your going have to pay for its auto protection

For spyware use Superantispyware


it will delete the unwanted tracking cookies
Malwarebytes does not delete tracking cookies
But its great for removing malware

For a Firewall one of two is good but not both



Edited by mme, 29 October 2008 - 04:53 PM.

#5 tork


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Posted 29 October 2008 - 04:47 PM


You need to use the Norton Removal tool as pointed out by hamluis; and I agree with twentycats Add/Remove programs does not completely uninstall Norton products. You need to completely remove Norton before installing new security software.

Recommend you look at this Free Replacements for Common Commercial Software thread:


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