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No Networking Functions after Virus/Malware Removal


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6 replies to this topic

#1 alltrips

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Posted 29 October 2008 - 02:02 AM

Hi

System: Toshiba 2450-101 Laptop P4 2.66 512ram 40G HDD
Win XP Home SP2 ( No OS CD, Only Toshiba Disks and this only has Ghost image, Have SP2 CD)

I came home from work to find that my son had infested my laptop with viruses and Malware. I ran Malwarebytes Anti malware and deleted all infections it found, however, when I clicked on 'Finish' it said some could not be deleted till the PC was rebooted would I like to reboot 'Yes/No'. I selected Yes.

when the PC rebooted I noticed that my taskbar had been changed, not the standard XP blue but white, also my wireless network box was not showing an IP address as it normally did. I thought maybe the Network connection needed to be repaired so I went to Control Panel and clicked on Network Connections and where I would normally see all the Icons all there was is a blank space.

I then clicked on 'Create a New Connection', the wizard started so I chose 'Set up a home or Small Office Network'. Nothing happens. So clicked on 'Network Troubleshooter', Again nothing happens.

I have also found other problems as follows:

When minimize a window it disappears (not on taskbar).
Cannot use Copy-Paste either on desktop or in folders.
Cannot use Drag-Drop either on desktop or in folders.
Cannot use "Search" from Start Menu, Folders or Right Click Menu.
Cannot open Help & Support in Start Menu or CP.
Cannot use "User Accounts" in CP (same as Network Connections - just blank space).
Cannot log into other user account using "Switch User" or "Logoff, have to reboot PC to see other Account.
Other Account password has been changed.

Have also tried to run Malwarebytes AM again to see if it would pick up any virus that may have re-activated but now got a Runtime Error 372

"Failed to Load Control 'VbalGrid' from vbalsgrid.ocx. Your version of vbalsgrid.ocx may be outdated. Make sure you are using the version of the control that was provided with your application".

Tried to re-install Malwarebytes and got the same error again when ran it.


Any Help would be most welcome as I have over-googled my eyes trying to find a solution and am now getting bruises on my forehead (HWS) :thumbsup:

TIA

Edited by Pandy, 29 October 2008 - 07:38 AM.
Moved from Win XP Home and Pro

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#2 garmanma

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Posted 29 October 2008 - 10:59 AM

I believe I would post a HJT log
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
Can you get to Safemode with Networking?
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#3 alltrips

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Posted 29 October 2008 - 12:28 PM

I believe I would post a HJT log
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
Can you get to Safemode with Networking?


Hi Mark

Yes I can boot to 'Safe Mode with Networking' checked CP and exactly same as in Normal Mode, no Network Icons/Functions and no Internet Connection. Will follow HJT guide and post Log

Do I refer Log to this Post for problems ?

Thanks

Keith
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#4 garmanma

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Posted 29 October 2008 - 01:50 PM

You can or just add a brief description
They're a little busy there, so be patient
Good luck
Mark
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why won't my laptop work?

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#5 alltrips

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Posted 29 October 2008 - 02:31 PM

Thanks Mark

I am halfway through the steps in pre HJT guide, there are a few things I cannot do which I will list when I post the HJT log, and will also post a final reply here.

Keith
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#6 alltrips

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Posted 29 October 2008 - 10:04 PM

All Fixed

BIG KUDOS to garmanma and farbar

Thanks

Keith

Good PC Techs are those that say they know everything, GREAT PC Techs are those that know WHERE to Find Everything.
So for GREAT PC Techs come to http://www.bleepingcomputer.com
Good PC Techs are those that say they know everything, GREAT PC Techs are those that know WHERE to Find Everything.
So for GREAT PC Techs come to http://www.bleepingcomputer.com

#7 garmanma

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Posted 30 October 2008 - 06:06 AM

Please wait until farbar gives you the 100% all clear
Mark
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